Birmingham Women's and Children's NHS Foundation Trust
An exciting opportunity has arisen for an experienced ward clerk to join our Gynaecology Preop Assessment unit. You will be the first point of contact for many patients coming into our care for elective gynaecological surgery.
We are a small but busy department, working as part of a wider Multi Disciplinary Team. The ward clerk is responsible for the administrative organisation of each clinic, working alongside the nursing team to enable us to provide a smooth, efficient service for our patients.
The post holder must be enthusiastic, conscientious and diligent, with excellent organisational and communication skills and will be supported by the nursing and administrative managers.
Main duties of the job
1. Responsibility for the smooth and efficient running of clinics, sourcing and ensuring all notes are ready for the clinic
2. Preparing notes for clinics further ahead in the week
3. Answering calls and queries from patients/families
4. Booking patients in and out of the clinic and completing coding
5. Escalating concerns to the Nurse in Charge or Departmental Manager
6. Booking patient interpreting services
About us
Birmingham Women's and Children's NHS Foundation Trust is the first of its type in the UK. Our Trust was formed in February 2017 to drive forward our commitment to provide the highest quality, world-class physical and mental health care for our women, children and families. Uniting our hospitals means more seamless care; more investment to make greater advances in our specialist treatment and world-leading neo-natal and fetal work. Importantly, it also gives us a greater voice in shaping the future of family-centred care.
Birmingham Children's Hospital is a UK leading specialist paediatric centre with an international reputation in several areas.
Birmingham Women's Hospital is one of two dedicated women's hospitals in the UK, with the busiest single site maternity unit, delivering more than 8,200 babies a year offering a full range of gynaecological, maternity and neonatal care.
Forward Thinking Birmingham (FTB) Mental Health Services are a unique, innovative community and inpatient mental health partnership. Alongside partners FTB offers care pathways of mental health assessment and treatment for young people aged 0-25 years old.
Our Trust is committed to creating the best place to work. We believe in promoting and enhancing inclusion, diversity and equality and encourage applications from all areas of the community, who meet the criteria for the role, regardless of age, gender identity, disability, race, religion or sexual orientation.
Job responsibilities
Please refer to the attached job description and person specification to view the full details for this opportunity at Birmingham Women's and Children's NHS Foundation Trust.
When completing your application, please ensure you have evidenced how you meet the job description and person specification to include transferable experience, qualifications, skills along with professional registration details (if applicable).
Occasionally we receive a large number of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
Person Specification
Qualifications and Knowledge
* Previous experience within the NHS as a receptionist/ward clerk
* Good communicator/Empathy with patients and visitors
* Ability to organize own work and to work on own initiative
* Competent on Lorenzo or willing to train/Ability to work as part of a team
Motivation and Disposition
* Ability to work under pressure
* Ability to work to deadlines and be flexible to the needs of the service
* Full understanding of confidentiality and data protection
Practical
* Willingness to be flexible as and when required
* Ability to maintain accurate records
* Have an awareness/understanding of safeguarding adults and children
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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