Here at Bupa we support those when they need it the most. Richmond Villages are our retirement village provider. They deliver person-centred care, supporting independence and honouring choice to help our residents live their best lives.You can count on a thorough induction when you start to help you settle into your new role followed by ongoing training and development including access to apprenticeships. This also includes access to our online portal which has a variety of resources to aid personal development %26amp; free access LinkedIn%27s online learning platform.Youll help us make health happen by:Providing a warm welcome to visitors in the village reception, ensuring they sign in and refreshments are offeredAnswering incoming calls to the village reception, directing calls as appropriate and ensuring message are relayedDealing with queries from residents - reporting these as requiredReceiving money from residents and their families for sundry items, providing receipts and confirming payments as requiredEnsuring the display information board is kept up to dateManaging incoming and outgoing post, ensuring all correspondence is dealt with promptly and any outstanding items are reported to the AdministratorEnsuring bookings are made and records are updated such as restaurant bookings, maintenance and transport requestsEnsuring office supplies are maintained and any issues with equipment are reported or call outs are madeMaintaining and updating records such as master copy forms, room status reports and the Village residents listKey Skills / Qualifications needed for this role:With strong communication skills and an excellent telephone manner, youll have experience of using a telephone switchboard and be competent using Microsoft Office. Excellent attention to detail and the ability to manage your own time, youll work well within a team but also on your own initiative. Experience of working on a reception or in a care home environment would be advantageous.Because we care for vulnerable people, well need you to complete a DBS check as part of the recruitment process. Bupa will cover the cost of this (%26pound;40).BenefitsOur benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health %26ndash; from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.Joining Bupa in this role you will receive the following benefits and more:My Healthcare - Quick, easy access to support, advice, and treatment for a variety of health-related issues, including remote GP, physiotherapy, and mental health support %26ndash; all available from one phone number 24/7.Annual allowance which you can redeem against a menu of Bupa healthcare products, all to the approximate value of %26pound;350Free meal with every shiftHolidays - 20 days Bank HolidaysLong Service - For every milestone at Bupa we will reward you with ecards, extra holidays and moneyInterest- free annual travel Loan to enable the purchase of public transport annual season tickets.Wagestream - Have early access up to 40% of your earned wages within minutes.We offer a range of Bupa pension plans %26ndash; Find out more on our career siteParental Leave - We have schemes for adoption, birth parents and co parents - Find out more on our career siteMenopause Plan - Specifically designed to empower women to seek advice, choose their treatment and take control of their health.Access to discounts at a wide variety of gyms and fitness facilities across the UKWe offer a sick pay scheme to our frontline teams, as an addition to statutory sick pay, to help provide some reassurance and financial support during longer absences.