Drinking coffee today shouldnt stop us drinking coffee tomorrow. But it will unless we change the way coffee is bought and sold. Because if farmers cant make a living growing coffee, theyll stop. And right now, 80% of them arent. So we put our growers first buying from them directly, paying them fairly, and investing in training and support. We make sure our products and processes respect the earth and the people making a living off it. Were open and specific about our approach, so other coffee companies can follow our lead. And we make sure our coffee tastes as decent as it acts, so youve got good reason to pick our pack off the shelf turning an everyday ritual into a gamechanger. Were on the lookout for a Quality Assurance Co-Ordinator on a 12-month fixed term contract to join our team in West Yorkshire. This role is based at our Roastery in Meltham and will report to the Technical Manager. Youll need to live in a commutable distance of the site. 12-month Fixed Term Contract Working Hours & Benefits: 8:30 5:00 (Mon Fri) Onsite 21 days annual leave per year statutory bank holidays (rising to 25 days annual leave with service) Stakeholder pension scheme Annual leave purchase scheme 1 x wellbeing day per annum Discount on Company Products Employee Discount Platform Working with the Technical Manager to coordinate all coffee quality assurance and food safety activities at the Meltham Roastery. Support the overall Cafedirect business in annual purchase submissions for raw materials. Ensure the Cafedirect Manifesto principles and KPIs are embedded into the team and operations. Key Accountabilities Monitoring site procedures in accordance with site standards and certifications e.g. BRC, Organic, Fairtrade, Rainforest Alliance Completion of food safety, quality and technical documentation for internal and external customers, ensuring customer technical systems are maintained and up to date Support QA Manager in ensuring all products are manufactured in line with good manufacturing practices and food safety legislation Work with the QA manager, Production manager and Production team to address the root cause of non-conforming product, processes and procedures and implement the necessary corrective/preventative actions Completion of micro and QA checks on finished product with procurement team to ensure coffee products are produced to the required specification - moisture, weight, metal, oxygen, labelling, pack seal - all with production records QA sampling of incoming green coffee, offer and pre-shipment samples with procurement team Create and maintain up to date specifications for bought in goods Manage system set up of bought in goods, liaising with relevant teams for data input Review and maintain specifications for all raw materials, packaging, and bought in finished goods Support QA Manager in the supplier approval processes, maintaining all relevant certifications for all suppliers Support QA Manager in ensuring that all customer requirements are monitored and implemented Investigate and trend consumer complaints, implementing corrective action where necessary Conduct internal audits Support the QA Manager with site certification audits Maintain the SEDEX system, ensuring new suppliers are linked and work with the Technical Manager and Purpose Team to ensure the SAQ's are reviewed Complete data submissions for FT, RFA, EPR and plastic tax monthly/quarterly/annually Support the business in the implementation of the Cafédirect Manifesto, with focus on packaging, production and raw materials Monitor food safety training/expiry of qualifications for production team Person Specification Degree in a scientific or technical discipline Minimum of 2 years technical experience in industry or retail Recent working experience of BRC and HACCP standards and food, packaging and waste legislation Good communication, negotiation and commercial skills and strong ability to work cross functionally Ability to think, contribute strategically and manage and focus at a detailed level Highly literate with good IT skills in Microsoft Office Results orientated and flexible self-starter ready to challenge the status quo Experience with UK retailers and foodservice specifications systems Good at planning and organising workload to meet deadlines Good verbal and written communication skills Be able to travel in the UK and Internationally as and when required Desire to work in an ethical trading environment Desirable Hot beverage industry experience Recent working knowledge of Fairtrade and Soil Association standards Experience in environmental practices Experience of working with an international supplychain Personal Qualities Excited about contributing to the delivery of the Cafédirect mission and vision Proactive, confident, coupled with strong verbal and presentation skills Curious, energetic, bringing flair to how we communicate Passionate about food and drink, bringing curiosity & creativity in how to engage with and communicate to consumers in the hot beverage sector Personable, fun, team oriented If this sounds like you, wed love to hear from you