We are looking for an experienced Microsoft 365 Desktop Support Manager/Lead with the following skills and experience:-
Below covers everything you need to know about what this opportunity entails, as well as what is expected from applicants.
* Strong leadership and influencing skills - previous experience of managing an enterprise level Desktop support function
* Ability to set direction for internal corporate services – so need a solid technical background and understand service (know what looks good!)
* Be highly customer centric
* Previous Desktop budget management £5m+ responsibility
* Be commercially focussed and strategically savvy, including cost savings
* Have 3rd Party and stakeholder relationships experience
* Background of IT Desktop / End User IT support experience
* Good knowledge of M365 / Azure
* Ability to set the direction, shape and enhance the future desktop support function
* Requires a broad technical awareness and have the gravitas and confidence to challenge
* Ability to change current culture and reset – Know what looks good!!
* Have an eye on Cyber Essentials / Security
* Responsibilities for Audits, Software licences, ISO etc.
Nice to haves:
* A background in working at this level for a Managed Service Provider – would be ideal
* Awareness of latest Commercial and Desktop strategies
* Cyber Essentials – ISO Best practice
* ITIL
* Change / Transformation experience
* Legal or law firm background but not mandatory
For more information regarding this job opportunity please apply within.