Sales Associate - Alaia, Accessories (37.5 hours)
Job Introduction
As a Sales Associate, you are an essential part of a team that creates the extraordinary experiences our customers expect from Selfridges.
Customer service is at the heart of what you do; you will be an expert for all things Selfridges and the go-to person to help our customers. You are fully knowledgeable of everything about the store including the latest products, events, and services that only Selfridges can offer.
As a Sales Associate you will:
* Work as part of a team focused on creating a memorable customer experience by building rapport, sharing product knowledge, and catering to customer needs.
* Conduct sales, refunds, and exchanges, helping the customer to find another suitable item/product if necessary or alternatively, offer our online services.
* Maintain the highest of retail standards through selling and replenishing stock, organizing rails, and hosting.
* Be open to customer feedback and use it constructively to continually raise the bar for service, sales, and retail standards in your area.
* Manage and oversee the stock in your department, from unpacking deliveries to completing audits and maintaining the stock room.
* Adapt to the challenges that vary from day to day. A flexible role, you may be required to work in different departments, taking your service excellence and collaborative spirit with you.
* Utilize your natural curiosity to stay ahead of the latest trends by taking every opportunity to expand your knowledge of products and competitors.
* Follow health, safety, and security procedures, and play an active role in preventing stock loss.
A bit about you:
* Great communicator. You will be able to positively engage with all types of customers (domestic and international) with varying needs and requirements.
* Well informed. You will develop excellent product knowledge by following trends and being aware of our competitor’s activity, along with taking part in supplier training.
* Known to be a sales and service expert. You’ll use these skills to deliver the extraordinary each and every time and take the initiative to provide additional services where appropriate.
* It will fall to you to replenish stock, maintain the Selfridges standards, and inspire others to deliver the same.
* Problem-solving skills. You’ll go above and beyond to resolve issues for our customers and be able to adapt your approach to each individual customer.
* Flexible. Adaptable to business needs, you are happy and comfortable to take ownership of tasks that may go beyond the role expectation.
* An example of our values, a reliable and respected colleague.
This guide represents a summary of the role; however, all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business.
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