AR705 - Service Coordinator
Location: Melksham
Salary: £27,000 - £29,000
Overview:
First Military Recruitment are currently seeking a Service Coordinator on behalf of one of our clients. The role involves providing a point of contact for customers and Engineers, coordinating Service Engineers on a daily basis, raising new jobs, processing chargeable invoices, and closing down non-chargeable internal jobs to the correct cost centre.
Duties and Responsibilities:
1. Take incoming calls from customers and action as necessary.
2. Plan workloads and deploy engineers ensuring maximum efficiencies are maintained.
3. Liaise with other depots, dealers, and 3rd party service providers when customers are out of Depot area, ensuring that they respond within agreed timescales and provide an updated daily status report on any ongoing jobs.
4. Log and provide key information to enable accurate and meaningful KPIs to be produced.
5. Customer liaison/Queries/Quotations/Estimates.
6. Engineer contact/Communication/Support.
7. Check & monitor Job sheets/Timesheets using Daily Ops Monitor bringing any variances to the attention of the service manager.
8. Ensure parts requests are followed up to maximise efficiencies and reduce disruption/downtime to customers.
9. Produce estimates for chargeable work using a generic template.
10. Cover during absence/holidays for colleagues.
11. General Admin duties, including filing, emails diverted, letters, etc.
12. Authorise overtime in conjunction with the Service Manager, monitor and record on the internal log.
13. Manage VOR machines to minimise downtime, ensuring all VOR parts are ordered in a timely manner.
14. Monitor holidays and sickness ensuring resident sites are covered and ensuring engineer utilisation is maximised.
15. Ensure all SLAs are achieved.
16. Ensure all completed chargeable jobs are invoiced daily and that all completed engineers' work in progress is closed down and cleared off the system daily.
17. Perform any other reasonable duties that may be required from time to time within the scope of your knowledge, skills, and ability.
Skills and Qualifications:
1. PC Literate.
2. Good telephone manner.
3. Strong interpersonal, organisation, motivational, and communication skills.
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