Principal Service Architect responsible for designs and developing scalable managed services across Unified Communications (UC), AV Room Technologies, and Digital Signage. This role bridges engineering, service delivery, and commercial teams to align technical innovation with business outcomes. It involves strategic consulting, service development, and internal enablement, aimed at delivering value-driven, customer-focused solutions.
Key Responsibilities
Service Architecture & Design
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Lead the design of managed services for UC, AV, and digital signage.
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Translate client requirements and market trends into scalable service models.
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Define SLAs, support models, and operational processes.
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Produce service documentation (e.g., SOWs, HLDs, blueprints).
Commercial Strategy & Engagement
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Support business development with solution design and client presentations.
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Develop pricing models, ROI analysis, and commercial strategies.
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Contribute to service profitability and cost optimization initiatives.
Client Consulting & Advisory
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Conduct workshops, assessments, and audits with client stakeholders.
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Present service strategies to C-level and technical audiences.
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Create service transformation roadmaps for enterprise clients.
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Support clients with global service requirements and solutions.
Cross-Functional Collaboration
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