Civils Contracts Manager (Telecoms) Livingston Your New Company At Ipsum it’s our vision to be the leading customer service focused provider of specialist utility and infrastructure solutions, operating on both public and private networks. Water is one of our most important resources. Eliminating waste and managing issues such as flooding, and pollution is vitally important to our communities and our planet. We provide technology led asset management services that specialise in the efficient, resilient and effective operation and maintenance of critical infrastructure - from delivering planned programmes to providing fast, reactive response to our customers. What we offer We are committed to supporting and developing our people to achieve their full potential. As a fast-growing ambitious business, we can offer our people opportunities to acquire a wide range of skills and gain broad and varied experience to enable them to progress in their career. Investing in our people and enhancing our expertise and flexibility enables us to deliver the highest standard of service to our customers. Our benefits We really value our people and so we like to look after them. If you work for us, you’ll enjoy a great range of employee benefits: Career development including professional qualifications and accreditation Health & Wellbeing Benefits: Employee Assistance Programme including mental health support and access to counselling Access to 24/7 virtual GP Occupational Health support Tax efficient benefits via salary exchange (salary sacrifice): Cycle to Work Group Personal Pension Scheme Employee Discount Scheme – discounts on hundreds of retailers including supermarkets, mobile phone/broadband providers, gym memberships and more Established local social committees with calendar of regular social events Life assurance cover Flexible working Long service awards Opportunities to volunteer and make a difference via local community projects and initiatives Your new role The Civils Contracts Manager’s purpose is to lead & manage the civils team, developing programme of work in line with the Company’s Vision, Mission and Values. They will be responsible for ensuring Company policies are implemented, monitored, and audited, ensuring resources and equipment are adequate for the workload. They must ensure that work standards meet the client expectations and maintain client and colleague communications at all times. Main Responsibilities Conduct and document a minimum of 1 toolbox talk per month. Conduct and document a minimum of 2 site audits per week. Ensure Company policies and improvement action plans are effectively implemented, monitored, and audited. Support the Business Unit in maintenance of ISO Standard HSQE accreditation Produce all relevant health & safety paperwork required for particular tasks that the staff under your management carry out, ensuring that current safe systems of work and RAMS are followed. Ensure all incidents are reported and investigated, with remedies and learning outcomes implemented. Monitor performance and safety requirements regularly and implement improvements. Ensure staff and sub-contractors in your management are competent and qualified to undertake tasks assigned and provided with appropriate PPE. Manage & arrange safety critical training of team members in a timely manner. Manage Smart Awards accreditation for your area (civils) Operate in line with Company policies and strategies and be proactive in promoting improvement locally. Ensure effective risk management of business activities. Provide timely customer quotes ensuring best prices to obtain work whilst maximising value and profit. Ensure resources are adequate for the workload and that projects are delivered in an economic and timely manner. Efficiently plan and programme operations utilising business systems and ensuring regular updates recorded in accordance with job progress. Plan and pro-actively manage equipment and materials, timely off-hiring of plant, minimising downtime wherever practicable. Set clear measurable targets for performance expectations. Manage risk throughout the life cycle of projects, workstreams. Monitor the quality of works undertaken and the information reports and data returned by operational teams. Ensure the information required to invoice the client is captured correctly. Encourage team involvement in, and ownership of, the Company business aims. Ensure clear roles and responsibilities are understood throughout the team and hold people properly accountable for their work. Conduct employee career & performance conversations in line with company standards and ensure development and training where identified and relevant. Manage behaviour and incidents in accordance with company disciplinary & grievance procedures utilising HR for support where required. Manage attendance in accordance with company policy utilising HR for support where required. Encourage team spirit through the display of appropriate behaviour/teambuilding activities. Actively engage in ‘business improvement’ and ‘change’ programmes Develop, maintain, and measure performance against agreed KPI’s and SLA’s. Champion a theme of improvement and ‘best practice’ Carry out interim and post-project reviews, both internally and with customers About you Desirable qualifications/ skills/ experience SMSTS (Advantageous) NEBOSH or IOSH (Advantageous) Streetworks Supervisor (Advantageous) Cat Location (Advantageous) Trench Support (Advantageous) Ipsum Internal Courses Management of people courses Driving Licence Experience in a Management Role Experience in Utilities Industry (civil engineering) Commercial awareness Telecoms knowledge (Advantageous) IT literate and proficient in Microsoft Office package Planning and programming experience Experience and ability to encourage and enable personal development of and recognise and reward team. Experience and ability to lead by and set an example Experience in building collaborative relationships with existing and new clients and suppliers.