Job summary Wellbeing and Neuro Cancer Navigator - Fixed Term/Secondment Department Cancer Services Band 3 £24,071 - £25,674 Per annum Hours 37.5 per week, all MKUH roles will be considered for flexible working We are pleased to offer a 12mth fixed term/secondment opportunity for an enthusiastic and motivated individual to join our Cancer services team as a Wellbeing and Neuro Cancer Navigator. The post holder will support the speciality team in the smooth running of the cancer patient tracking list, scheduling and booking appointments, managing patient calls and supporting the Nurse specialists with their Holistic needs assessment service as well as group activity involvement You should have experience of working in a customer focused environment and have knowledge of customer care. We are looking for individuals with excellent communication and IT skills with the ability to work well under pressure and a desire to provide a first class service for patients and clinical teams to support patient living with and beyond cancer This rapidly expanding modern and busy unit offers many training opportunities for their staff, recent developments have led to investment and ongoing development plans for a cancer centre onsite and a radiotherapy centre in conjunction with Oxford University Hospital. This developing service is supported by a forward thinking & supportive Management Team, Nurse Practitioners, Palliative Care Team & Macmillan Information and Support Centre Interview 3 March 2025 Main duties of the job o To become a valued member of the Macmillan Wellbeing Team and to foster excellent working relationships with staff and volunteers in the cancer centre.o To act as the patient/service user navigator for the wellbeing service, working with local and national guidance for people living with and beyond cancer.o To be a central point of communication for patients on a cancer pathway and service users alike, ensuring that they are supported and given helpful information. To signpost to the appropriate departments and escalate to clinical teams as required. o To support the wellbeing team with clinic bookings and all aspects of the information and support/wellbeing service, groups, courses and events. About us 'Administrative and Clerical colleagues experience a highly compassionate and inclusive work environment at MKUH, scoring 7.56 out of 10.'(NHS Staff Survey 2023). You can expect a warm welcome at Milton Keynes University Hospital, our staff are friendly and welcoming. We listen to each other and work together to embed our Trusts values and behaviours. At MKUH we appreciate our staff and reward them with an outstanding benefits package including: Free on-site parking Free refreshments Great flexible workingopportunities Discounted gym membership Lease car scheme Generous annual leave and pension scheme On site nursery (chargeable) Extensive staff health and well-being programme Milton Keynes University Hospital NHS Foundation Trust, in partnership with the University of Buckingham, is a University Teaching Hospital; we conduct research and teaching on site to improve the care of our patients. The hospital is undergoing significant investment, and we are proud to be rated good by the CQC. Visit our website to catch up on our latest news. 'We care We communicate We collaborate We contribute' Date posted 30 January 2025 Pay scheme Agenda for change Band Band 3 Salary £24,071 to £25,674 a year Per annum Contract Fixed term Duration 12 months Working pattern Full-time, Flexible working Reference number 430-MED3067A Job locations Cancer Services (Dept) Milton Keynes MK6 5LD Job description Job responsibilities Trust Responsibilities To be part of the Macmillan Wellbeing team and wider Cancer Centre team, and work to enable the objectives of the Trust to be achieved. To contribute to the Trust complying with Clinical Governance and Risk Management, as well as the trust core values. Operational Responsibilities To work in conjunction with the Multi-disciplinary team (MDT) to ensure patients, GPs and referring hospitals are aware of the progression of treatment (i.e. dates and results of tests, operation etc.). To have a full working knowledge and understanding of the national plan and holistic framework for cancer pathways. Administration Wellbeing To demonstrate a high level of ability in interpersonal and IT skills. Deal with incoming mail and support the wellbeing co-ordinator in managing emails in the macmillan.info inbox. Administration Neuro Help with the preparation of clinic, both new and follow up appointments Answer calls to the neuro oncology phone/triage the telephone calls People To be a welcoming presence at the wellbeing lounge reception desk and offer refreshments to all visitors. Liaise with several internal departments and outside agencies, for example: GP practices, via email, telephone or face to face in a professional manner. Practical To help ensure the wellbeing lounge and associated areas, including the kitchenette are presentable at all times. To help set up and take down preparation for wellbeing events such as: HOPE, Look good feel better, Wellbeing support group etc. Educational To complete mandatory training required by the trust and to enhance knowledge about cancer through the use of Macmillan Learning Hub/Learnzone. Demonstrate the ability to work on own initiative and make decisions. System Usage IT Word, Access excel, email and Care Records Systems (CRS), Somerset Teaching and Training Ensure all mandatory training is maintained in accordance of Trusts guidelines and policies In house training encouraged and external training supported Please refer to the Job Description for further details We believe success lies in the diversity of our employees and are committed to promoting equality, encouraging diversity and embracing inclusion. We welcome applications from everyone interested in working for us. MKUH is committed to equal opportunities and improving the working lives of our staff and as such we offer a range of flexible working practices. We reserve the right to expire vacancies prior to the advertised closing date once a sufficient number of applications have been received. MKUH uses identification scanning technology to confirm the authenticity of documents; all prospective employees of MKUH will have their original documents verified using this technology. By applying for this role, you accept if successful, that information from your application will be transferred into the national NHS Electronic Staff Record (ESR) system. Your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers. Upon commencing employment with the Trust, all employees (except Medical & Dental Staff on national terms and conditions) are subject to a probationary period lasting a period of six months with an option to extend for a further six months to a total of 12 months. Job description Job responsibilities Trust Responsibilities To be part of the Macmillan Wellbeing team and wider Cancer Centre team, and work to enable the objectives of the Trust to be achieved. To contribute to the Trust complying with Clinical Governance and Risk Management, as well as the trust core values. Operational Responsibilities To work in conjunction with the Multi-disciplinary team (MDT) to ensure patients, GPs and referring hospitals are aware of the progression of treatment (i.e. dates and results of tests, operation etc.). To have a full working knowledge and understanding of the national plan and holistic framework for cancer pathways. Administration Wellbeing To demonstrate a high level of ability in interpersonal and IT skills. Deal with incoming mail and support the wellbeing co-ordinator in managing emails in the macmillan.info inbox. Administration Neuro Help with the preparation of clinic, both new and follow up appointments Answer calls to the neuro oncology phone/triage the telephone calls People To be a welcoming presence at the wellbeing lounge reception desk and offer refreshments to all visitors. Liaise with several internal departments and outside agencies, for example: GP practices, via email, telephone or face to face in a professional manner. Practical To help ensure the wellbeing lounge and associated areas, including the kitchenette are presentable at all times. To help set up and take down preparation for wellbeing events such as: HOPE, Look good feel better, Wellbeing support group etc. Educational To complete mandatory training required by the trust and to enhance knowledge about cancer through the use of Macmillan Learning Hub/Learnzone. Demonstrate the ability to work on own initiative and make decisions. System Usage IT Word, Access excel, email and Care Records Systems (CRS), Somerset Teaching and Training Ensure all mandatory training is maintained in accordance of Trusts guidelines and policies In house training encouraged and external training supported Please refer to the Job Description for further details We believe success lies in the diversity of our employees and are committed to promoting equality, encouraging diversity and embracing inclusion. We welcome applications from everyone interested in working for us. MKUH is committed to equal opportunities and improving the working lives of our staff and as such we offer a range of flexible working practices. We reserve the right to expire vacancies prior to the advertised closing date once a sufficient number of applications have been received. MKUH uses identification scanning technology to confirm the authenticity of documents; all prospective employees of MKUH will have their original documents verified using this technology. By applying for this role, you accept if successful, that information from your application will be transferred into the national NHS Electronic Staff Record (ESR) system. Your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers. Upon commencing employment with the Trust, all employees (except Medical & Dental Staff on national terms and conditions) are subject to a probationary period lasting a period of six months with an option to extend for a further six months to a total of 12 months. Person Specification Qualifications and knowledge Essential Science, English and Maths GCSEs at C or above (or equivalent) NVQ level 3 or equivalent level qualification Basic computer skills Knowledge of importance of confidentiality Desirable Knowledge of anatomical / medical terminology Experience Essential Experience of using a range of IT packages NHS experience Experience of working in a healthcare environment Desirable Experience of data entry into information management systems Skills Essential Excellent communication skills - communicate effectively and sensitively Follow detailed protocols and procedures. Good time management and excellent prioritisation skills Good use of initiative Well developed organisational skills Good people skills Able to work under pressure Desirable Good IT skills in relation to current databases used within the NHS Personal and people development Essential Work on own or as part of a team. Self motivated Be confident, diplomatic and have personal & professional maturity. Be enthusiastic Polite and courteous Desirable Initiative and common sense Commitment to personal development Communication Essential Clear, accurate written and verbal communication Effective listening skills Good interpersonal skills. Person Specification Qualifications and knowledge Essential Science, English and Maths GCSEs at C or above (or equivalent) NVQ level 3 or equivalent level qualification Basic computer skills Knowledge of importance of confidentiality Desirable Knowledge of anatomical / medical terminology Experience Essential Experience of using a range of IT packages NHS experience Experience of working in a healthcare environment Desirable Experience of data entry into information management systems Skills Essential Excellent communication skills - communicate effectively and sensitively Follow detailed protocols and procedures. Good time management and excellent prioritisation skills Good use of initiative Well developed organisational skills Good people skills Able to work under pressure Desirable Good IT skills in relation to current databases used within the NHS Personal and people development Essential Work on own or as part of a team. Self motivated Be confident, diplomatic and have personal & professional maturity. Be enthusiastic Polite and courteous Desirable Initiative and common sense Commitment to personal development Communication Essential Clear, accurate written and verbal communication Effective listening skills Good interpersonal skills. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Milton Keynes University Hospital NHS Foundation Trust Address Cancer Services (Dept) Milton Keynes MK6 5LD Employer's website https://www.mkuh.nhs.uk/working-at-mkuh (Opens in a new tab)