Slicker Recycling is the market leading specialist in the collection and recycling of waste oils and hazardous workshop waste. We are exceptionally proud to announce that Slicker Recycling has been honoured with the prestigious King's Award for Enterprise: International Trade 2024. This remarkable moment is in recognition of our growth in overseas sales in the past three years. It reflects the unbelievable dedication of our colleagues, who have each played a pivotal role in making Slicker Recycling a leader in the collection and sustainable re-refinement of used lubricating oil, whilst adapting to a constantly evolving global market. Check out www.slickerrecycling.com to learn more about us. We work in partnership with a wide range of customers from sectors including automation, plant and tool hire, facility management, retail, manufacturing, construction, agriculture, the public sector and much more. We ensure that waste is stored, managed and disposed of appropriately for our customers in full compliance with the latest regulations. Our 200 plus employees operate within a fast paced and busy working environment, we work hard but we also enjoy having fun and being part of a team. As a business we have big ambitions; it is an exciting time to be part of Slicker. Job Purpose We are looking for a proactive and resilient Contact Centre Advisor to join our highly successful Contact Centre team at our Head Office in Stourport-on-Severn on a minimum fixed term contract for 9 months. The Contact Centre Advisor will need to possess a positive attitude and be an excellent team player. You will be responsible for both inbound and outbound calling and must be able to manage a high workload. This is an exciting opportunity for a target driven sales professional to join a passionate sales team. Contact Centre Advisor main tasks will include: Adhering to key targets / KPIs for the role Inbound and outbound calls relating to Slicker collections / services Monitor emails and website chat rooms to ensure a timely and prompt response Resolving customer queries where appropriate and escalating where required Maintaining strong working relationships with the team and other departments Outbound call projects relating to marketing campaigns To support sales across the business by cross selling and up selling where possible Management of the customer database to include accurate and timely set up, amendments and removal of customer contract and contact details General office administration and support for all Commercial departments as required Obtaining customer / competitor insight and sharing with Contact Centre Manager To display business values and role model as appropriate Apply the Slicker values to your role, “People rarely succeed unless they have Fun in what they are doing.” Contact Centre Advisor skills & key requirements Excellent customer service skills Comfortable working to targets Proficient user of Microsoft Office (Word, Excel, Outlook) Excellent written, numerical and verbal communication skills Great attention to detail 'Go getter' attitude Team player Benefits Sustainability focussed business Healthcare cash back plan Perkbox employee discounts Life insurance Paid company events Company pension Cycle to work scheme On-site parking Hours of work 8.30am - 5.00pm Monday to Friday 40 hours per week No weekends Values The successful candidate will have the ability to demonstrate, understand and apply our workplace values. These are embedded into our business and applicants must evidence their values as part of the application process. · Smart · Honest · Reliable · Together · Fun · Smart – keep it simple and keep doing it better Honest – be straight with each other and give feedback Reliable – do what we say we will and tell people if we can’t Together – work together as one and support each other Fun – enjoy what we do and have a great time Slicker Recycling is an equal opportunities employer and will continue to ensure it offers career opportunities without discrimination. Employment positions throughout the Company are filled with the candidates who possess the most appropriate skills and competencies relevant for the particular job role. Slicker Recycling is to treat all employees fairly and equally regardless of gender, sexual orientations, marital status, race, colour, nationality, religion, ethnic or national origin, age, disability or union membership status.