Bombay Story is a modern version of a genuine Indian
kitchen, this concept is based on the highest quality Indian street, and home
cooked food. Salads, grills and breads feature in a short, but well thought
out and versatile all-day menu
Bombay Story is - Fulfilling,
Colorful, Fun, Edgy, Multicultural, Fast, Casual, Global influence, Young,
Dynamic and Affordable. We do not take ourselves too seriously and we love
the idea of people enjoying our dishes without thinking they have sacrificed
an ingredient or flavour to conform to the latest health fad.
The Bombay
Story team are passionate individuals with big personalities, but most
importantly they love service excellence delivered in our own unique, upbeat,
and vibrant style.
Restaurant
Sales Manager will be
an integral part of our FOH team, creatively developing our business and
driving customer experience. A positive energy with a proactive attitude and
able to demonstrate a passion for hospitality, sales and achieving
challenging goals. As an advocate for our Restaurant, you will be at the
forefront of our Sales activity and expanding customer connections.
A
Sommelier, wine expert, duties include helping customers and servers select
wine pairings, procuring and managing wines, and conducting the wine service.
Takes
responsibility for the financial business performance, customer
experience, staff and makes
sure their premises run smoothly.
Restaurant
Sales Manager have responsibilities of ‘front of house’, supervises the FOH
staff of a restaurant, including the cleaners and the front of house staff,
Servers, Bartenders and Hosts, including hiring staff and making sure they
are
·
Become our
restaurant ambassador with a strong knowledge on our offering and product,
effectively finding solutions to exceed customer expectations.
·
A
proactive networker with a focus on building and developing local and
international contacts
·
Become an
expert in the local market trends and competitor activity to identify new
business.
·
Engage in
pro-active sales activities and networking events outside of the hotel in
order to develop relationships with prospective customers and generate new
leads and business.
·
Opportunity
to challenge the norm and develop creative ways to sell and promote Bombay
Story
·
Showcase
the restaurant through innovative site inspections, sales events and
familiarization trips Hiring and training staff:
·
Creating
and updating the wine list in coordination with chefs and the Food and
Beverage Manager
·
Recommend
food and wine pairings
·
Advise
guests on wines based on their personal tastes and food choices
·
Overseeing
the hiring process, onboarding new employees, and facilitating onboarding
materials.
·
Maintaining
safety standards: Ensuring
the restaurant is in compliance with health and safety regulations.
·
Stocking
inventory: Ensuring
that the restaurant is properly stocked with all necessary food and beverage
items.
·
Driving
sales and promotions: Planning
and executing promotional campaigns to drive sales and attract new customers.
Some of the important duties and
responsibilities typically involve:
·
Leading by
example
·
Supervise
and coordinate all restaurant activities.
·
Ensure
that all guests are treated with respect and receive excellent customer
service.
·
Organize
and oversee all restaurant operations such as ordering supplies, scheduling
shifts, etc.
·
Analyze
customer feedback and make necessary changes to improve customer
satisfaction.
·
Monitor
and analyze financial activity, making sure that the restaurant is
profitable.
·
Ensure
that restaurant is properly stocked, clean, and organized.
·
Plan the
restaurant’s personnel structure, recruiting and training staff as needed.
·
Maintain
high standards of safety and sanitation.
·
Ensuring
compliance with licensing, hygiene and health and safety legislation, Keeping
the restaurant according to regulatory guidelines
·
Ensuring
all food safety procedures are strictly followed according to sanitary
regulations.
·
Working
with food and drink suppliers
·
Following
all company policy and procedures regarding dealing with cash, equipment, and
property.
·
To assist
the management and keeping the morale of the Team up through social and
educational events.
·
Overseeing
stock levels and ordering supplies
Skills & Competences
·
Previous
experience as a restaurant manager.
·
Positive
energy and proactive attitude with a passion for hospitality, sales and
achieving challenging goals.
·
Exceptional
communication skills with strong ability to connect with people, lead through
the sales process, negotiate and close deals
·
Thrives
off meeting new people and building new relationships
·
Commitment
to delivering excellent customer service
·
Ability to
work in a fast paced environment and under own initiative
·
Previous
experience in a sales/ customer facing role with a proven track record of
success and customer satisfaction
·
Experience
as a Sommelier, Wine Steward/Stewardess or similar role
·
Ability to
create tasteful food and wine pairings
·
Extensive
knowledge of different wines and which regions produce each type
·
Excellent
communication and organisational skills
·
A friendly
and approachable manner
·
Thorough understanding
of restaurant management procedures and customer service practices.
·
Ability to
work flexible hours, including nights and weekends
Qualifications and
Requirements of the position
·
English as
a first or second language (spoken, written and reading)
·
Well
groomed and presentable
·
Discretion
and Loyalty
·
The
ability to multi task
·
Excellent
timekeeping
·
Flexible
working hours (incl. working on bank holidays)
·
Necessary
working permits