We have exciting opportunity for Custody Support Worker to join our CFO Evolution team. You’ll be required to carry out tasks for a caseload of participants in a correctional setting, starting with the first engagement and evaluation. Our successful candidate will ideally have experience in probation/social care or experience working within the criminal justice sector. Supporting participants through their challenges can indeed be emotionally overwhelming for support workers. You'll be strong, resilience and robust within the support systems. Building a strong, empathetic relationship with participants is essential for understanding their needs. Establishing this trust is crucial but can take time, especially with participants who have had negative experiences within the past. In return for your dedication, knowledge, and commitment, we offer a competitive salary of £24,650 - £29,000 per annum (dependent on experience) with these great benefits: • 25 days annual leave Bank Holidays Birthday Day off (with the opportunity to buy an additional 5 days) • 2 Volunteer Days • Pension - 5% Employee 5% Employer • Healthcare Cash Plan, incl. 3 x salary life assurance • Annual salary pay review • Refer a friend scheme • Free access to Benefit Hub - an online portal with access to a wide range of retail discounts, cycle to work scheme, and additional voluntary benefits Location: HMP Eastwood Park Hours: 37 Hours per week Contract: Permanent Closing Date: 21 January 2025 Key Responsibilities • Closely collaborate with volunteer peer mentors and/or mentors to help you manage your caseload more effectively and connect participants with resources for housing, substance use, physical and mental health, etc. • Individually and as a team member, contribute towards a learning environment in which all colleagues are enabled to develop their skills and experience, and engage in activities to share best practice. • To ensure effective case management and co-ordination of risk with a particular focus on safeguarding of adults and children. This includes the timely notification of concerns regarding change in individual risk to the Probation Service and adhering to systems, policies and procedures to support the management of risk. • Ensure all contractual targets are met Skills and Experience • IAG Level 3 - desirable • Experience managing a caseload of participants - desirable • Knowledge of inputting and retrieving electronic data and maintain computer-based information systems in an accurate and timely manner. Experience in a target-driven environment • Excellent verbal, non-verbal and written communication skills, including the ability to relate to people at all levels and in a variety of settings • Ability to motivate and sustain engagement of individuals