Customer Liaison Officer
Location: Various locations (Mobile role)
Our role
As a Customer Liaison Officer on our Scottish Power Energy Networks contract, you will be responsible for ensuring customers receive an excellent service and ensure compliance against agreed levels of service. The role will ensure that on a day to day basis, our teams are completing jobs on schedule to a high quality. The CLO will also be responsible for managing close out calls with the customer at the end of the job and ensuring our customers are 100% satisfied with everything we have done. In addition to the above, the role will support the wider team in understanding and analysing customer survey data and leading process improvements for the customer.
Key Responsibilities:
1. Drive to various work sites to assess and report on power outages affecting connected customers.
2. Trace and follow power lines to precisely identify the properties affected by the outage.
3. Communicate effectively with customers to inform them about planned works and potential power outages, including expected duration.
4. Update customer records by adding buildings in the affected area and removing those not ...