Responsibilities and Duties
To assist in the efficient running of Tool Hire by building relationships with customers and staff to achieve maximum sales potential and customer service. Promote MKM to be the merchant of choice within your geographical area.
1. Ensure profitable customer relationships are built and maintained, including complaint resolution, preparing customer orders, loading, and unloading safely and satisfactorily, ensuring any technical problems, faults and repairs are dealt with efficiently.
2. Ensure sales orders and delivery schedules are processed accurately and promptly.
3. Supporting all Company initiatives
4. Following plans to continuously improve customer experience.
5. Understanding local market issues and communicate to Manager to support sales growth plans.
6. Administration – Coordinate all Tool hire reports as necessary, paying particular attention to Health & Safety
7. Administration – All sales orders processed promptly; maintenance records in relation to hired products are kept up to date; cash payments processed in line with company procedures.
8. Assist supervisor with managing stock levels, including incoming goods checked against delivery tickets, and participate in stock takes as required.
9. Health & safety – ensure the safety of not only yourself but also colleagues and customers; up to date knowledge of Tool Hire H&S procedures; maintenance meets all the necessary requirements; H&S certification maintained.
10. Assist supervisor with managing stock levels, incoming goods checked against delivery tickets, and participate in stock takes as required.
11. Ensure that product knowledge is up to date and applied accurately in customer conversations.
12. Provide specialist advice and product information.
13. Assist supervisor with managing stock levels, incoming goods checked against delivery tickets, and participate in stock takes as required.
Qualifications and Skills
Essential
14. Full, clean driving license is preferred.
15. A relevant understanding of the market and product knowledge
16. Ability to work on own initiative and as part of a team.
17. Flexible and enthusiastic attitude
18. Demonstrable customer service focus
19. Able to create and maintain successful relationships.
20. Good organisational skills to manage stock.
21. Experience in a sales/customer focused role.
Desirable
22. GCSEs (Or equivalent) - Maths & English
23. IT literate
24. Working knowledge of appropriate Health & Safety legislation
Benefits include Competitive salary package, performance related bonus, Contributory pension scheme, perkbox discounts, financial planning support, holiday accrual on length of service, free parking, cycle to work scheme, enhanced maternity/ paternity pay, mental health support and employee assistance program.
MKM is the leading independent builders’ merchant in the UK, and we were established in 1995.