Salary: £13.50 to £14.00 per hour depending on experience
Contract: Permanent
Hours: Full-time or Part-time hours available (25 to 37 hours per week)
Working hours and pattern: To be discussed at interview
An exciting opportunity has arisen at our established and busy practice for a Care Coordinator to join our team at Phoenix Health Group. Innovative and progressive, with surgeries across Cirencester and Tetbury, we focus on providing excellent personal care and a holistic approach to medical practice.
Main duties of the job
As a Care Coordinator, you will work closely with our GPs, supporting them to provide personalised care to their patient population. You will help people manage their needs through answering queries, supporting them to make and manage necessary appointments with community and secondary care. You will ensure appropriate follow-up and support with the referral process, and that they have good quality written or verbal information to help them make informed choices about their care.
About us
Innovative and progressive, with surgeries across Cirencester and Tetbury, we focus on providing excellent personal care and a holistic approach to medical practice.
Benefits include: NHS Pension Scheme, Cycle to Work scheme, regular team meetings, biannual team morale-building days, and other social events.
Job responsibilities
Job Summary:
Care coordinators work closely with the GPs and other professionals within the PCN to identify and manage the needs of the patient, ensuring appropriate support is made available to them, and that their changing needs are addressed. They focus on delivering the Comprehensive Model for Personalised Care to reflect local priorities, health inequalities, or population health management risk stratification.
Duties and responsibilities:
1. Work closely with the GPs to support them in providing personalised care to their patient population.
2. Be an accessible point of contact for patients and other health care professionals and liaise with the GP on their behalf to facilitate efficient personalised care.
3. Help people manage their needs through answering queries, supporting them to make and manage necessary appointments with community and secondary care, ensuring appropriate follow-up, and support with the referral process.
4. Support GPs to ensure appropriate follow-up, post-discharge planning, and onward referral to community services as appropriate.
5. Support patients to access self-management, peer support, and interventions that support them in their health and wellbeing and increase their activation. Help patients build knowledge and skills to better manage their own health and wellbeing.
Person Specification
Skills / Knowledge
* Empathic listening skills
* Excellent interpersonal skills to build trust and rapport
* Excellent communication skills, written and oral, with the ability to communicate confidently
* Ability to handle sensitive and confidential information
Experience
* Experience in dealing with the general public effectively and sensitively
* Structuring conversations using a coaching approach.
* Competent user of Microsoft Office software
* Experience of working in a healthcare setting
* Use of clinical IT systems
Qualifications
* Good standard of education including qualifications in English & Maths (GCSE Grade A-C) or equivalent
* Course/qualification/experience in Coaching
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