The Role In this hands-on IT Facilities role, you will support the wider IT Team with activities ranging from routine checks to long term project work. The successful candidate will have a good understanding and keen interest in IT working with the IT Operations/Support and Real Estate & Facilities Management (REFM) teams. Responsibilities: Installation and maintenance of IT/AV kit around the estate Comms and Patch room work: racking equipment, patching devices, etc. Routine checks including: IT stock checks, basic network checks, AV/VC functionality, ensuring meeting rooms are fit for purpose etc. Ownership of AV spaces and managing the AV for events Managing and organising office spaces and store rooms Maintaining a hardware asset register Disposal of old equipment Assisting with various projects including: Upgrading IT hardware across the estate Setting up new offices/desks Executing large office moves and routine desk moves Installing Wi-Fi networks Qualifications: General 2-4 years of experience in a similar position providing IT support. Excellent team player with the ability to positively encourage and influence others. Ability to multi-task with strong attention to detail. Enjoy working in a fast-paced, agile environment and resolve unplanned incidents quickly. Outstanding communication skills, including the ability to effectively present information in both technical and non-technical terms. Strong customer service focus for both technical and non-technical organization team members. Ability to maintain a professional service level Travel in the United Kingdom for multiple day projects involving facilities builds, renovations/infrastructure technology upgrades, group desk relocations, etc. Technical IT troubleshooting skills: ability to critically think and solve problems independently until escalation may be required. Experience in setting up, maintaining, and troubleshooting office devices (Laptops, smartphones, printers, etc.) in a Microsoft 365 environment. Networking fundamentals – basic troubleshooting of connectivity on workstations and servers, preferably in a Cisco Meraki environment. Experience in videoconferencing solutions and end-user support (Teams, Webex, etc.)