Resolutely natural, elegantly evolving, we are a beautiful piece of English history that redefines the idea of a hotel. Heckfield Place is both tamed and gently wild. Offering different aspects across the surrounding grounds, the character of each bedroom is written in the natural materials and meticulous craftsmanship found throughout. We are now looking for a Reservation Agent to join our fantastic Reservations team. Other duties include: Responsible in providing the most efficient and courteous hotel reservations service and to undertake other duties and responsibilities as required by Management. Answer general reservations e-mail, retrieve and distribute mail, verify all reservation information with callers to ensure accuracy. Complete a room reservation for any given time period knowing what types of accommodation, rates and special services are available. In addition, the ability to properly code all said reservations as to the rate type, source, travel agent, etc To encourage repeat business by exceeding expectations and delivering an unparalleled service and experience. To have a thorough knowledge of the surrounding areas, to be competent at recommending places of interest to visit or where to dine out, tailored to the guest’s preferences. Ensure all emails accounts are checked and responded promptly. Have an open schedule that allows you to work some evenings and weekends. Benefits: Salary of £24,625 PA Service charge (Allocation for 2023 was £8,000 per annum / per person based on full time hours after completed probation) Increased holiday allowance Vitality healthcare cover Employee assistance programme Life assurance scheme (from day one, covering up to 2x your annual salary) 50% F&B discount when dining in our restaurants Company sick pay Enhanced maternity pay Enhanced paternity pay Recruit a Friend bonus (£1000) Monthly employee recognition scheme Annual employee parties Free staff meals 50% discount on Wildsmith Skin products Heckfield Plus - online discounts New baby gift At Heckfield we pride ourselves on providing training, development and a chance to progress within the company. If you would like to work in a collaborative and creative environment, please send apply now