Resolutely natural, elegantly evolving, we are a beautiful piece of English history that redefines the idea of a hotel. Heckfield Place is both tamed and gently wild. Offering different aspects across the surrounding grounds, the character of each bedroom is written in the natural materials and meticulous craftsmanship found throughout.
We are now looking for a Reservation Agent to join our fantastic Reservations team.
Responsibilities:
* Provide the most efficient and courteous hotel reservations service and undertake other duties as required by Management.
* Answer general reservations e-mail and verify all reservation details with callers to ensure accuracy.
* Complete room reservations for any given time period, knowing what types of accommodation and rates are available.
* Properly code all reservations regarding rate type, source, travel agent, etc.
* Encourage repeat business by exceeding expectations and delivering unparalleled service and experience.
* Have thorough knowledge of the surrounding areas to recommend places of interest or dining options tailored to guest preferences.
* Ensure all email accounts are checked and responded to promptly.
* Maintain an open schedule that allows for working some evenings and weekends.
Benefits:
* Salary of £24,625 PA
* Service charge (Allocation for 2023 was £8,000+ per annum / per person based on full-time hours after completed probation)
* Increased holiday allowance
* Vitality healthcare cover
* Employee assistance programme
* Life assurance scheme (from day one, covering up to 2x your annual salary)
* 50% F&B discount when dining in our restaurants
* Company sick pay
* Enhanced maternity pay
* Enhanced paternity pay
* Recruit a Friend bonus (£1000)
* Monthly employee recognition scheme
* Annual employee parties
* Free staff meals
* 50% discount on Wildsmith Skin products
* Heckfield Plus - online discounts
* New baby gift
At Heckfield, we pride ourselves on providing training, development, and a chance to progress within the company. If you would like to work in a collaborative and creative environment, please apply now!
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