Our Clinical Decision Making (CDM) team is based within our Single Point of Access (SPoA) for Community services in Wye Valley NHS Trust. Our current team of clinical decision makers is growing to support the development of our community services.
The CDM supports the clinical triage and streaming of referrals in our Community Referral Hub, taking referrals directly from clinical sources where it is more effective for them to speak directly with a clinician. They undertake remote assessments over the phone as required and support patients in accessing the services they need by screening referral information as required.
The Community Referral Hub currently manages referrals and patient queries for the District Nurses, urgent response, virtual wards, Virtual GP, IVOPAT, Therapies (OT/PT), and care.
Main duties of the job
As well as liaising directly with patients and referrers, the CDMs support our administrators and call handlers to ensure efficient and effective service delivery in the hub.
Our CDMs will screen referrals and decide which services they require, completing phone assessments to gather pertinent information as needed.
Our CDMs will be proactive and approachable, supporting junior staff in gathering information and ensuring the seamless day-to-day running of the hub in support of the clinical leads and administration managers.
About us
Wye Valley NHS Trust is a member of an NHS Foundation Group with South Warwickshire NHS FT, the George Eliot Hospital NHS Trust, and Worcestershire Acute Hospitals NHS Trust.
Located on the border with Wales in the shadow of the Black Mountains, we provide acute and community services across Herefordshire and into parts of Powys and run Hereford County Hospital and the community hospitals in Bromyard, Leominster, and Ross-on-Wye.
We are a progressive and forward-looking trust with ambitious plans to improve quality and integrate patient pathways through close collaborative working with our partners to deliver the quality of care we'd want for our family and friends.
More than 3,500 people work for the Trust - they tell us it's a great place to work, blending the busyness of a DGH with the benefits of working in a beautiful rural and unspoilt county like Herefordshire.
We can offer a great work-life balance and have a fine tradition of working with staff to help them achieve their full potential.
Our values - Care, Accountability, Respect, and Excellence - are at the heart of all we do. We believe in providing the right care in the right place at the right time... all the time.
Job responsibilities
For more information about the role and responsibilities, please see the attached job description and person specification.
Person Specification
Education & Qualifications
* Professional Qualification to degree level or equivalent
* Professional Registration (HCPC or NMC)
Skills, Knowledge & Abilities
* Good clinical knowledge across a wide area of specialisms
* Good prioritization skills and time management
* Excellent communication skills
* Problem-solving approach
* Good organizational skills
Experience
* Postgraduate experience in a range of clinical areas within health, social care, and community services
* Experience of supervising and delegating to colleagues
* Experience of team management
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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