Job overview
The Switchboard Team, Sutton, is looking for a Switchboard Operator to join the team who has the ability to remain calm under pressure and in emergency situations and can demonstrate tact and diplomacy when dealing with patient and staff related issues.
Main duties of the job
The main objective of the post is to provide an efficient and professional switchboard service to the Trust’s patients, staff and visitors.
Detailed job description and main responsibilities
- Fire Alarms
- Medical Gases Alarms (e.g. Pharmacy, MRI and Theatres)
- Pharmacy Air Supply Alarm
- Boiler House Alarm
- ‘Trend’ (Estates) Alarm System (including fridges and ‘body store’)
- Panic Alarms x 13 (including disabled toilet and swimming pool)
Person specification
Education
Essential criteria
1. Good general education with English GCSE standard or equivalent.
Desirable criteria
2. Educated to diploma level, City & Guilds in Customer Service.
Experience
Essential criteria
3. Switchboard or Customer Service experience which demonstrates the understanding of the key functions for providing a support service
4. Good administrative/organisational skills
Skills
Essential criteria
5. Ability to communicate verbally in a clear and effective way to patients, visitors and staff.
6. Ability to take clear and concise messages.
7. Ability to respond to emergencies by following the appropriate Trust procedures.
8. Proficient in the use of IT systems including Microsoft Word, Outlook and Excel.
9. Evidence of working well in a team
10. Ability to develop and maintain good working relationships with all levels of staff, patients and relatives.
11. Confidence in making decisions when dealing with competing priorities.
12. Evidence of organisational skills and attention to detail.
13. Ability to concentrate even with frequent interruptions.
14. Ability to handle confidential and sensitive information appropriately.
15. Able to demonstrate tact and diplomacy in a patient focus environment
Other requirements
Essential criteria
16. Effective in managing own time
17. To adopt a flexible approach.
18. Able to demonstrate tact and diplomacy when dealing with patient and staff related issues
19. To maintain a tidy and organised working environment.
20. A commitment to the values of equality and diversity.
The Royal Marsden values diversity and is committed to the recruitment and retention of underrepresented minority groups. We particularly welcome applications from Black, Asian and minority ethnic candidates, LGBTQ+ candidates and candidates with disabilities.
As a Disability Confident Employer, we are working to create a workplace that enables all staff to reach their full potential. We are committed to this because we know that greater diversity and inclusion will lead to an even greater positive impact for the people we serve.
Due to the high volumes of applications we receive, we reserve the right to close any adverts before the published closing date once we have received a sufficient number of applications. We advise you to submit your application as early as possible to prevent disappointment.
Flu Vaccination – What We Expect of our Staff
At The Royal Marsden we have an immune compromised patient population who we must protect as much as we can against the flu virus. Each year, seasonal flu affects thousands of people in the UK. Occurring mainly in winter, it is an infectious respiratory disease capable of producing symptoms ranging from those similar to a common cold, through to very severe or even fatal disease.
The wellbeing of our staff and patients is of the upmost importance to us, and it is the expectation of The Royal Marsden that all patient-facing staff have an annual flu vaccination, provided free of charge by the Trust.
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.