Salary: 40,000 - 40,000 GBP per year Requirements:
* A minimum of 3 years of experience in efficiently investigating potential bugs and performance issues and implementing solutions.
* Experience designing, architecting, debugging, testing, and creating well-documented Python code.
* Familiarity with technologies such as Gitlab CI, Zendesk, Esper, Firebase Crashlytics, LogRocket, Prometheus, Grafana, Jira, Linux, and Dask.
* Ability to develop proactive monitoring and analytics to enable high-quality support.
* A BSc in Computer Science or a related field, or equivalent experience in the software industry.
* Strong initiative and intuitive problem-solving skills.
* Excellent attention to detail.
* Strong communication skills with both technical and non-technical individuals.
* Capacity to quickly understand new technologies and become an expert in our infrastructure and platform.
Responsibilities:
* Provide Level 2 support by troubleshooting and resolving hardware, software, and network issues to minimize customer disruption.
* Drive projects that enhance our processes and customer experience, including improving troubleshooting by developing better tools, workflows, and documentation.
* Identify platform enhancements through a deep understanding of persistent issues.
* Automate manual tasks to enhance operational efficiency.
* Mentor teammates on new tools, technologies, and troubleshooting methods.
* Champion the adoption of best practices for Level 2 support.
* Complete software configuration and deployment of new features for customers.
Technologies:
* Firebase
* GitLab
* Grafana
* Hardware
* Support
* JIRA
* Linux
* Network
* Prometheus
* Python
* Zendesk
More:
We are a well-established business located in South Oxfordshire, and we are looking to recruit an experienced Level 2 Technical Support Engineer. Our competitive salary ranges from £35,000 to £50,000 depending on experience, with opportunities for progression into leadership roles. We offer 25 days of annual leave, with the option to purchase more, a stakeholder pension, private health insurance, wellbeing days, and a flexible working environment. We pride ourselves on fostering an entrepreneurial team spirit in a well-funded scale-up. Our core working days are Monday through Friday. If this Technical Support Engineer role appeals to you, we encourage you to apply. Please note that due to the volume of applications we receive, we may not be able to respond to every applicant personally. If you haven't heard back from us within 5 working days, please assume your application has been unsuccessful. You can also visit our website to see other available vacancies. Thank you for considering joining our team.