Role: Voice & Telecoms Support Engineer
Location: Leeds (Hybrid)
Salary: £25,500 - £28,000 DoE
Summary:
An exciting opportunity has arisen for a Support Engineer to join a leading telecoms company that specialises in VoIP and connectivity services. In this role, you'll be the first point of contact for customers, troubleshooting technical issues across VoIP, 3CX, and connectivity solutions. We're looking for a passionate problem-solver with a strong customer service focus who can manage technical incidents efficiently and professionally.
The Company:
A dynamic and growing player in the telecoms industry, this company offers a customer-centric approach with a strong focus on delivering top-notch VoIP, connectivity, and mobile support services. You'll be joining a team that's friendly, driven, and committed to innovation and personal development. Their people-first culture is all about being proactive, kind, and driven, ensuring both professional success and a positive work environment.
The Role:
As a Technical Support Engineer, you will provide top-tier technical support across VoIP, networking, and mobile services. You'll troubleshoot and resolve issues, ensuring customer satisfaction while escalating more complex challenges when necessary. The role is perfect for someone with prior experience in a fast-paced service desk environm...