Get AI-powered advice on this job and more exclusive features.
Achilles Information Limited provided pay range
This range is provided by Achilles Information Limited. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
We’ve got a fantastic opportunity for an IT Support Engineer to work as part of our Global IT Support team. You will be working closely with our technical and security teams, with a focus on supporting and improving our service delivery and end user experience. We are looking for someone with an excellent service driven approach who has the technical skills to provide our staff and wider business with a professional and quality level of support. As well as providing IT support you will be involved with improvement projects and ensuring our Technology provision runs smoothly and securely.
Your day-to-day responsibilities will be supporting the Global IT Support Manager. Activities will include monitoring the IT Service Desk and assisting our staff with their technology requests. As a member of the IT Support team, you will be responsible for diagnosing, repairing, and maintaining our hardware and software assets.
What you will need to succeed
* 1-2 years work experience in IT support (essential)
* User management skills with a proven working track record, using MS AD, Entra, Microsoft 365, MS Server, AV Monitoring & Encryption (essential)
* Mailbox setup & management (essential)
* Technical knowledge of both software & hardware (essential)
* Be methodical when troubleshooting (essential)
* Understanding of ISO27001, & ISMS Principles (essential)
* Demonstrable examples of organisation, prioritisation and co-ordination skills
* Attention to detail with strong administrative skills
* Ability to work in a team or a self-motivated environment
* Have the skills to create detailed and concise user documentation
* Knowledge of MS SCCM/Microsoft Configuration Manager
* Have a genuine interest in technology and enjoy promoting new technologies to colleagues.
What you will be doing:
* Installing and configuring computer hardware, software, systems, networks, printers and scanners, AV Equipment, Access Points, CCTV.
* Monitoring and maintaining computer systems and networks.
* Responding in a timely manner to service issues and requests, providing technical support across the world in person or over the phone.
* Updating service logs with work or tasks completed towards issue resolution
* Administrating user accounts
* Ensuring accurate asset management records are maintained and updated, whilst maintaining stocks of supplies and IT consumables.
* Repairing and replacing equipment as necessary.
* Supporting the Global IT Support & Telecoms Manager in driving change and improvement to existing systems and processes; testing new technology.
* Performing processes and tasks that support our ISO27001 certification.
* Monitoring and analysing security alerts and following up with the security team and end users.
* Working with project teams to provide IT Support expertise, helping to create solutions that support project deliverables.
* Maintaining an organised and tidy working environment.
Please apply if you’d like to work for a global company that is helping make the working world more sustainable, safer, cleaner and fairer, with great colleagues and a good pay and benefits package.
Seniority level
Associate
Employment type
Full-time
Job function
Information Technology
Industries
Information Services, Professional Services, and Transportation, Logistics, Supply Chain and Storage
#J-18808-Ljbffr