Job Title: Community Housing Officer
Reporting to: Operations Manager
Hours of Work: 37.5 hours per week
Salary: £22,308
Place of Work: Dover, Kent
Who we are:
Paramount Independent Property Services is a growing organisation and a leading provider for delivering housing and property management services. We pride ourselves on our impeccable support and service delivery to thousands of households across Kent and Sussex. We work in partnership with all local authorities in the Southeast to assist with a variety of housing demands.
Responsible for:
A fantastic opportunity has arisen to join our existing Projects, Support and Safeguarding team. We are looking for a welcoming and confident individual, who is a proactive team player with a can-do attitude. The ideal candidate will have a professional attitude and possess excellent customer service skills.
Job purpose:
An organised and confident individual is required to join this fast paced, innovative organisation, who are currently expanding and provide temporary accommodation on behalf of local councils in the southeast. Our Projects, Support and Safeguarding team aims to manage our assets across Kent and Sussex, while assisting the local authority housing departments with some light support for their homeless households and individuals.
Duties will include:
* Travelling between households of temporary accommodation across Kent to meet the operational needs of the business.
* Providing light support to clients and signposting/referring to relevant agencies as appropriate.
* Asset management in the form of property and room inspections.
* Reporting any repairs to the relevant teams within Paramount.
* Welfare checks on clients and raising any safeguarding alerts as appropriate.
* Maintaining the appearance and cleanliness of the communal areas to shared accommodation.
Duties in common with other members of the team:
* To be a positive ambassador for Paramount Independent Property Services.
* To undertake any other reasonable duty that may be required from time to time.
Person Specification:
* A caring and compassionate approach.
* Undertaking risk management alongside clients to assess their strengths and areas where they require support.
* Highly organised and a positive work ethic.
* Ability to work well under pressure.
* Strong and effective verbal, written, and interpersonal communication skills.
* Customer service focused with confident client-facing responsibilities.
* Maintain clear, professional boundaries, while promoting client’s independence and meaningful community presence.
* Ability to work with vulnerable adults with occasional complex needs.
* Develop and maintain effective working relationships with partner organisations, external agencies and relevant voluntary and statutory agencies and individuals over a wide range of issues affecting our clients.
* Good timekeeping skills.
* The ability to think on your feet.
* Computer Literate.
* Maintain clear and accurate records of support and communication within the service, ensuring confidentiality.
* An understanding of client confidentiality and Data Protection Regulations.
* Housing/Homelessness (or similar) experience (but not essential).
* Housing Management (no experience necessary).
* You must pass a DBS check and be a UK citizen or free to work in the UK. Evidence of this will be requested.
* A full clean, manual driver’s license.
Company Incentives and benefits:
* 28 days paid annual leave, including bank holidays.
* Generous Nest pension scheme.
* Employee Assistance Programme.
* Long Service Annual Leave increase - following 4 years employment with Paramount, you will receive an additional day for every succeeding year of employment (uncapped).
* Additional day of annual leave for your birthday.
* Increased full pay Paternity Cover.
* Annual Shopping Voucher (supermarket of your choice).
* Gym membership/cinema pass following 5 years continued service.
* Regular Company events.
* Use of a company pool car is provided for this role.
Schedule:
* Monday to Friday (10am - 6pm). You may occasionally be required to work weekends.
Work Location: On the road
Reference ID: HSupport/Dover
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