Patient Administrator MiiU Forest of Dean
Gloucestershire Health and Care NHS Foundation Trust
Forest of Dean Community Hospital has a dedicated Minor Injury and Illness unit that operates from 08:00-20:00, 7 days a week and is a Practitioner led service. We require a Patient Administrator to support the team.
2 x 11.5 hours shift with 1hr unpaid breaks 08.00-19.30. Thursday/ Friday one week- Saturday/Sunday the next week.
We are a forward-thinking and dynamic unit dealing with a variety of minor injuries, illness, trauma, and medicine. If you have excellent communication and organisational skills, work well under pressure, and are computer literate, you will enjoy the challenge this position offers.
The service uses SystmOne, so previous experience with this programme will be an advantage but is not essential.
Main duties of the job
The successful candidate will be self-motivated, enthusiastic, and able to demonstrate the following:
* Possess the ability to prioritise their own workload within tight deadlines together with their co-workers.
* Cope well under pressure.
* Work well within a team and on their own.
* Have excellent verbal and written communication skills.
* Have good organisational skills.
* Demonstrate initiative and flexibility together with good attention to detail.
* You must be able to deal with sensitive information and interact with patients to handle their enquiries.
Prior experience of call handling, management, and entering data into a number of systems is beneficial. Knowledge of SystmOne is an advantage but not essential.
The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.
About us
We have in excess of 5000 staff working over 50 sites, providing a diverse range of services. We strive to support an organisational culture that is welcoming, builds and celebrates inclusivity and diversity, and provides a sense of belonging and trust.
The annual NHS Staff Survey gives our people the opportunity to tell us about their experience working at the Trust. For the 2023 survey, just over 2800 colleagues gave us their views (58.5%). It was great to see from the results that colleagues are saying that:
* 89.7% believe they are making a positive difference to patients/service users;
* 73.3% would recommend the organisation as a place to work;
* 82.4% agree that care of patients and service users is the organisation's priority;
* 76.7% would be happy with the standard of care for a friend or relative.
Our results put us as 5th nationally as a Community, Mental Health and Learning Disabilities NHS Employer of Choice and 1st equal amongst all NHS Provider Trusts in the South West. However, we know we have more to do and will continue to drive forward our commitment to making GHC a Great Place to Work.
Job responsibilities
Gloucestershire Health and Care is committed to embedding and providing personalised care through all of its services as part of our high-quality care strategy. The purpose of personalised care is to empower people to lead the lives they want to live. Personalised care starts with a conversation with people about what matters to them. It builds on what people can do, as well as addressing their health needs. Including new ways of working and delivering care, emphasising that we need to make effective use of the full range of our people's skills and experience to deliver the best possible patient care. So we want to know What Matters to You and that you will share our values and join us on this very important journey.
The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification. Please refer to the Additional Information attachment before submitting your application.
Person Specification
Qualifications
* Educated to GCSE level in Mathematics and English to Grade C or above.
* NVQ 2 in administration or relevant equivalent experience or qualification.
NATURE OF EXPERIENCE
* Experience of working in a customer-facing environment (face to face and via the telephone).
* Some experience of working in a healthcare environment is desirable but not essential.
SPECIALIST KNOWLEDGE
* Ability to use a range of IT systems and Microsoft Packages.
* Confident to liaise with other organisations and people as appropriate.
* Knowledge of NHS systems such as SystmOne.
PERSONAL SKILLS ABILITIES AND ATTRIBUTES
* Be able to communicate with people from different backgrounds and at different levels within the organisation and with external stakeholders.
* Ability to manage your own workload and work on own initiative dealing with conflicting priorities and able to meet demands of working in a busy environment.
* Good communication skills both written and verbal.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Gloucestershire Health and Care NHS Foundation Trust
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