Catering Supervisor
Application Deadline: 17 February 2025
Department: Catering
Employment Type: Permanent - Full Time
Location: Silverstone
Reporting To: Retail Catering Manager
Description
To supervise members of operational front of house (FOH) staff within the catering department in delivering excellent customer service and standards.
Key Relationships
* Catering Supervisors and Managers
* Kitchen Staff
* Event Managers
* Customers
* Relevant SCL departments.
Key Responsibilities
* Ensure catering areas are clean and tidy before, during and after each shift.
* Ensure all stock is in date and rotated appropriately to reduce wastage.
* Set and derig catering areas in preparation for operational days.
* Supervise FOH staff in the operational running of a catering area on any given day.
* Ensure high standards of service are maintained at all times.
* Ensure that all food is served and presented in accordance with company standards.
* To assist customers with queries in a professional, courteous and friendly manner.
* Ensure all food safety documents are completed and filed accurately.
* Ensure any necessary documentation is passed onto the Duty Manager upon closing.
Team Responsibilities
* To adhere to rules and best practice of Hygiene, Health and Safety at all times to ensure full compliance with all relevant current legislation.
* To maintain a clean and tidy workplace at all times in compliance with current Food Safety Laws.
* Work with the Catering Managers to build a culture of teamwork with chefs and FOH personnel, ensuring that all catering areas run smoothly.
* Promote excellent customer service.
* Participate in staff training as required.
* Be willing to assist with other areas of the catering operation when required.
* Follow cash handling procedures accurately and as instructed by management.
* Help the team to achieve sales targets.
* Ensure the point of sale products are optimally displayed to drive sales.
Performance Responsibilities
Performance will be monitored against the following:
* Objectives set through the Personal Development Review (PDR) process
* Ownership and completion of agreed business priorities in a timely manner
* Teamwork
Skills, Knowledge and Expertise
* Excellent customer and client awareness at all times.
* Confident individual with good communication skills.
* The highest standard of personal presentation.
* Ability to cope under pressure in a busy and face paced environment.
* Full clean UK driving licence.
* Knowledge of and qualifications relating to food handling, COSHH and HACCP is desirable.
* Flexible approach to working hours.
* Good communication skills.
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