We’re looking for an experienced Community Manager to support our social strategy, encourage engagement and build a loyal community.
Responsibilities:
* Develop a market leading community strategy that will proactively engage with our community, attract new community managers, and underpin our customer experience.
* Be a data superstar who can take lots of data and turn it into actionable insights for multiple stakeholders.
* Run community and brand social engagement across our channels (Facebook, Twitter/X, Instagram, TikTok, YouTube).
* Be responsible for fostering engagement, building relationships and maintaining the integrity of our communities.
* Work alongside the social team, customer service team, and wider marketing stakeholders to prioritise and align the strategy to the needs of the community.
* Innovate in how we can turn customers into superfans.
* Be the voice of the customer within our business, ensuring that they feel heard by responding to enquiries and feedback.
* Ideate and innovate new ways to seed content out to new audiences.
Requirements:
* Worked in a community management, marketing, customer service or social media role for at least 4 years.
* Experience with social media platforms and knowledge of their differences and nuances.
* Strong understanding of social media metrics and ability to analyse data and turn into insights and recommendations for the team.
* The ability to develop creative, engaging and original social-first community content.
* Experience of working in a fast-paced environment and able to juggle multiple projects at once.
Nice to have:
* Content creation: Experience with content creation themselves and comfortable with Adobe products, Figma etc.
* Industry experience: Experience within fintech/trading industry is preferred but not essential.
In return, you will receive:
* Full annual performance assessment.
* Medical Insurance Coverage.
* Provident Fund.
* Hybrid type of work with flexible working hours.
* Modern and outstanding equipment.
* Employee referral program.
* The opportunity to work with one of the smartest teams on the market.
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