Security Control Room Manager
Location: Stoke / Crewe area
Salary: £45,000
Hours: Monday to Friday
A top 20 national security provider is looking to appoint a talented people manager to oversee their regional hub control room. This is a key role in the effective management of several security contracts. You will be integral to the success of this business as you ensure a smooth delivery of security services across the region.
The role will focus on leading a team responsible for scheduling a large number of security staff, ensuring officers are rostered correctly, staff cancellations are covered appropriately, and mobile teams are working at optimum levels.
Applicants should meet the following criteria:
1. Prior experience scheduling security staff, ideally using a rostering system such as Logosoft, Timegate, TrackTick etc.
2. Strong IT skills with a keen attention to detail.
3. Adept at building relationships with front-line staff.
4. Confident administering a large team of Security staff.
5. Prior supervisory or management experience.
Responsibilities:
1. Supervision of the control room team.
2. Implementation of processes and procedures.
3. Strive to improve service delivery in line with client SLA’s / KPI’s.
4. Overseeing the effective scheduling of security staff.
5. Forward planning of staff rotas.
6. Budget management.
7. Ensure a robust process in covering blow outs and staff absences.
8. Assist with the recruitment and interviewing of staff.
9. Co-ordinate staff inductions and training.
10. Collate and administer annual leave requests.
11. Respond effectively to additional staffing requests.
12. Regularly updating the company scheduling system.
13. Respond to situations in a professional manner.
14. Attend client meetings.
15. Communicate effectively with site managers.
16. Generating scheduling reports.
Momentum Recruitment
Established as a Security Recruitment specialist, Momentum Recruitment provides a quality focused security recruitment service for the provision of permanent, contract & temporary staff across the EMEA region.
Job Info
Job Title: Security Operations Manager
Company: Momentum Security Recruitment
Location: Warrington, Cheshire
Posted: Mar 4th 2025
Closes: Apr 4th 2025
Sector: Customer Services
Contract: Permanent
Hours: Full Time
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