About Us Oaklands Global is a passionate and ambitious aviation & aerospace consultancy business providing contingent and retained recruitment solutions to a diverse international portfolio of industry leading businesses. We have an outstanding track record of delivering world-class professionals across a wide spectrum of business units on a global basis. Overview The Key Account Manager will be a key member of the Oaklands Global leadership team, driving the profitability of existing and newly acquired customers. As an Account Manager you will help our customers by creating competitive advantage, providing valuable insights and delivering a market-leading and world-class service. Responsibilities As Key Account Manager you will manage and grow a portfolio of existing accounts increasing revenue in each account. There is also an indirect new business element to the role that would see the mix of your time spent 90% Key Account Account Manager (including candidate sourcing) and 10% lead generating. You will make critical contributions to the business in a variety of areas, including: General Consistently reach or exceed assigned monthly personal revenue targets. Build and nature an industry specific portfolio of aviation professionals. Target the passive candidate market using tools including LI recruiter and social media platforms. Conduct briefing calls with clients to fully qualify searches. Manage the full search process from candidate identification to placement. Research prospective accounts in targeted markets and pursue leads to hand over to the Managing Director. Understand the target markets, including industry, Company, project, Company contacts, and which market strategies can be used to attract clients. Collaborate with the team to ensure that requirements are met, and projects delivered within agreed timeframes. Effectively build a lead pipeline. Maintain relationships with current clients and identify new prospects, broadening points of contact and maximising revenue potential across customer base. Possess a strong understanding of our products, our competition in the industry and positioning. Follow the latest industry developments and stay up to date on corporate competitors. Ability to develop and deliver client presentations and new business plans in collaboration with the Managing Director. Upsell and cross-sell the company’s services to existing clients in other business areas and geographical locations.Involvement in long-term Brand Development. Operational Develop and implement scalable ‘best practice’ behaviour across the account management cycle. Foster culture of ‘knowledge sharing’, building central repository of tips, tactics and techniques to optimise account management performance. Ensure correct and consistent use of company CRM (LOXO) to track recruitment and account activities. Oversee quality and accuracy of CRM data inputting and maintenance. Present Managing Director with weekly, monthly, quarterly and annual performance reports on personal/team activity and target attainment. Collaborate with leadership team to identify and resolve any resource or technology gaps within account management workflow. Team Actively participate in attraction and recruitment of new consultant hires in collaboration with Managing Director. Build and develop employer brand materials and staff retention strategy, ensuring company remains competitive in attracting and retaining top-performing sales candidates. Develop and implement clear market segmentation policy to ensure assigned focus area and/or customer list for every consultant. Desirable Qualities The Key Account Manager will display a range of qualities which will not only be essential for success in the role, but also for development of the account manager delivery team and the ongoing strengthening of corporate culture, including: Tenacity – a ‘no excuses’ mindset focused on accountability for results and determined pursuit of over achievement. Problem-solving – a creative, pro-active approach to removing obstacles and building solutions. Anticipation – a quickness to react to potential or emerging issues before they develop. Positivity – a contagious enthusiasm and energy to deliver great work. Collaboration – a desire to bring people and teams together, sharing ideas and expertise. Exce l lence – an insistence on the highest quality and resistance to corner-cutting or sub-par standards. Structure – a focus on development of scalable, repeatable processes and supporting documentation. Curiosity – a desire to explore new ways of doing things, innovate and challenge the status quo. Desirable Experience Proven account management expertise – A strong track record in delivering both contingent and retained recruitment services is essential. Aviation and aerospace industry experience – Highly desirable, as it brings valuable industry insight and networks. Exceptional communication, resilience, and empathy – The ability to engage, influence, and build trust with clients and candidates. Strong senior stakeholder relationship management – Experience in managing and advising senior decision-makers effectively. Expertise in sourcing hard-to-find talent – Skilled at penetrating the passive candidate market and building lasting relationships. Full UK driving licence – A necessity for travel as required. Multilingual skills – An advantage in working across global markets. Willingness to travel internationally – Open to attending client meetings, industry trade shows, and events worldwide. Non-Desirable Traits Lack of self-motivation – We need individuals who take initiative, not those who require constant supervision. Resistance to learning and growth – If you’re unwilling to step out of your comfort zone, this role is not for you. Avoidance of direct communication – Confidence in picking up the phone and engaging with people is essential. Sense of entitlement without substance – Success is earned through effort, not just expected. Poor organisationa l skills – In a fast-paced environment, structure and efficiency are key. Unreliability and lack of accountability – We need people who can be trusted to follow through on commitments. Inability to work effectively from home – This role requires focus, discipline, and the ability to manage your workload independently. What we offer Uncapped earnings (Y1 predicted OTE £55k-£60k) Competitive commission on all placements made Competitive basic salary Company pension 21 days holiday (1 per year of service) national holidays Your birthday off Flexible working - two days per week WFH (Excl. Monday) Half day Friday Standard working hours Mon-Thur: 0800-1730. Fri: 0800-1330 Share scheme (eligibility after 12 months of service) What else Ongoing training and development Fun yet hardworking professional environment Career progression The opportunity to be part of a best in class and ambitious company This role has been specifically designed for someone with a passion for head hunting and experience working as a Key Account Manager within an executive search or contingent recruitment business. Someone who enjoys unlocking opportunity to add value to their customers and also likes to follow up qualified leads in a consultative manner to add new businesses to their portfolio.