We are seeking a Temporary Customer Service Advisor who will provide high-quality customer service, ensuring all enquiries are dealt with promptly and efficiently. This position is based in Stockport and is crucial within our client's not-for-profit organisation's customer service department.
Client Details
This organisation is a mid-sized charity committed to providing unparalleled service to its customers. As an integral player in the not-for-profit sector, the company prioritises both the welfare of its customers and the development of its employees.
Description
As a Temporary Customer Service Advisor you will be:
* Manage incoming calls and customer service enquiries.
* Identify and assess customer's needs to achieve satisfaction.
* Provide accurate information using the right methods/tools.
* Attending to a person in their own home, who has had a fall, and using specialist lifting equipment to help them up.
* Working with Police, Ambulance Crews and Social Services as well as internal departments and your colleagues.
Profile
A successful Temporary Customer Service Advisor should have:
1. Proven customer support experience or experience as a client service representative.
2. Strong phone handling skills and active listening abilities.
3. Familiarity with CRM systems and practices.
4. Excellent communication and...