Job summary We are looking for an Operations Manager to work within our Penzance service. You will be jointly responsible for the delivery of high-quality recovery-orientated services (both clinical and non-clinical) for people with drug & alcohol misuse problems or mental health issues. Main duties of the job A key feature of this role is to lead the development of recovery-orientated treatment services that meet local needs and to actively contribute to the extension of service provision and the development of new initiatives. As an Operations Manager you will work in conjunction with the Quality & Clinical Governance and Knowledge Management Teams to improve standards whilst seeking to make efficiency savings. This will draw upon your experience of managing budgets and your commitment to placing service users at the heart of the organisation. You will also undertake safeguarding leadership responsibilities, in line with the local and national safeguarding leadership structures. In addition to service development, you will ensure that facility and property matters relating to service delivery are managed efficiently and effectively and that data monitoring is available and demonstrates the benefits and impact of the work of the service. About us Everyone should feel comfortable getting the support they need for issues with drugs, alcohol or mental health. At We Are With You we work with people on their own goals, whether that's staying safe and healthy, making small changes or stopping an unwanted habit altogether. We give people support in a way that's right for them either face to face in their local service, community or online. We provide a free and confidential service without judgement to more than 100,000 people a year. We use our expertise to improve the help available and raise awareness around drugs, alcohol and mental health so that more people can get support. We Are With You. Date posted 29 January 2025 Pay scheme Other Salary £36,565 to £44,290 a year Contract Permanent Working pattern Full-time Reference number recroot-5495-51199-65 Job locations Penzance Penzance TR18 2JD Job description Job responsibilities All applicants need to submit a CV and a covering letter on why you should be considered for this role. Applications will not be accepted if no covering letter is included. Please note that this role may close early should sufficient applications be received, so early application is advised Are you committed to delivering high-quality recovery-orientated services to people with drug and alcohol misuse problems? Can you work collaboratively with a range of stakeholders for the good of the organisation? If you want to lead the development of treatment services suited to local needs, and contribute to the development of new initiatives, and can do so within budgets and with service users at the heart of your thought processes and decisions, this may be the perfect opportunity for you You will work collaboratively with local partners and senior staff in the Operations Directorate to deliver high quality services to users that are in line with We Are With You's business strategy and local business plan and engage with stakeholders to ensure We Are With You is known positively and has a high profile within the sector. You will have excellent communication and people management skills, to ensure your success in engaging with stakeholders, working across the organisation and leading and managing a successful team to deliver strategic objectives. Diversity Statement As an organisation, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices and experiences of our staff. We know that representing the communities we serve is key to us meeting our goals of radically improving people's lives. We welcome the unique contributions that you can bring and we encourage people from underrepresented communities and backgrounds to apply to join our team, including people with lived experience, people with disabilities, people from racialised communities, LGBTQ people, people of all ages and armed forces veterans. Please note we will look to interview in the New Year. Benefits Competitive salary 28 days annual leave, plus bank holidays An extra day off for your birthday or a special occasion of your choice Enhanced maternity, paternity and adoption leave 2 days paid volunteer leave per year Auto-enrollment into We Are With You's pension scheme Access to a Blue Light Card - giving you great savings on big high-street and online brands Flexible working opportunities and access to a range of services and resources to support you with your wellbeing We have an excellent Refer a Friend scheme which offers you a £500 bonus for any recommendations, any role Our scheme allows you to recommend your friends and family to work with us and earn a £500 bonus payment for every successful referral you make. Please note, the Refer a Friend scheme is only applicable if your recommended friend completes their 6 months probation period Job description Job responsibilities All applicants need to submit a CV and a covering letter on why you should be considered for this role. Applications will not be accepted if no covering letter is included. Please note that this role may close early should sufficient applications be received, so early application is advised Are you committed to delivering high-quality recovery-orientated services to people with drug and alcohol misuse problems? Can you work collaboratively with a range of stakeholders for the good of the organisation? If you want to lead the development of treatment services suited to local needs, and contribute to the development of new initiatives, and can do so within budgets and with service users at the heart of your thought processes and decisions, this may be the perfect opportunity for you You will work collaboratively with local partners and senior staff in the Operations Directorate to deliver high quality services to users that are in line with We Are With You's business strategy and local business plan and engage with stakeholders to ensure We Are With You is known positively and has a high profile within the sector. You will have excellent communication and people management skills, to ensure your success in engaging with stakeholders, working across the organisation and leading and managing a successful team to deliver strategic objectives. Diversity Statement As an organisation, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices and experiences of our staff. We know that representing the communities we serve is key to us meeting our goals of radically improving people's lives. We welcome the unique contributions that you can bring and we encourage people from underrepresented communities and backgrounds to apply to join our team, including people with lived experience, people with disabilities, people from racialised communities, LGBTQ people, people of all ages and armed forces veterans. Please note we will look to interview in the New Year. Benefits Competitive salary 28 days annual leave, plus bank holidays An extra day off for your birthday or a special occasion of your choice Enhanced maternity, paternity and adoption leave 2 days paid volunteer leave per year Auto-enrollment into We Are With You's pension scheme Access to a Blue Light Card - giving you great savings on big high-street and online brands Flexible working opportunities and access to a range of services and resources to support you with your wellbeing We have an excellent Refer a Friend scheme which offers you a £500 bonus for any recommendations, any role Our scheme allows you to recommend your friends and family to work with us and earn a £500 bonus payment for every successful referral you make. Please note, the Refer a Friend scheme is only applicable if your recommended friend completes their 6 months probation period Person Specification Qualifications Essential Should you be successful in your application, you will be required to provide 3 years' worth of references and where applicable, will need to undergo an enhanced DBS check. Experience Essential A proven track record of managing and leading drug and alcohol services or mental health services (or comparable services) Experience and evidence of working effectively at a management level Experience of managing a budget A track record of successfully working in joint ventures and partnerships A proven track record of creating and maintaining a strong performance management culture Strong interpersonal skills and ability to quickly establish credibility and/or make a positive impact Demonstrable skills relating to an ability to persuade, influence and negotiate, with stakeholders and manage effective, successful relationships, both internally and externally Demonstrable ability to develop and lead a cohesive team Able to analyse data and information and produce clear, easy to understand communications to a range of internal and external audiences Experience of developing business plans and implementing new services Person Specification Qualifications Essential Should you be successful in your application, you will be required to provide 3 years' worth of references and where applicable, will need to undergo an enhanced DBS check. Experience Essential A proven track record of managing and leading drug and alcohol services or mental health services (or comparable services) Experience and evidence of working effectively at a management level Experience of managing a budget A track record of successfully working in joint ventures and partnerships A proven track record of creating and maintaining a strong performance management culture Strong interpersonal skills and ability to quickly establish credibility and/or make a positive impact Demonstrable skills relating to an ability to persuade, influence and negotiate, with stakeholders and manage effective, successful relationships, both internally and externally Demonstrable ability to develop and lead a cohesive team Able to analyse data and information and produce clear, easy to understand communications to a range of internal and external audiences Experience of developing business plans and implementing new services Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name We Are With You Address Penzance Penzance TR18 2JD Employer's website https://www.wearewithyou.org.uk/ (Opens in a new tab)