Job reference 322474
Senior Infrastructure Manager
Competitive salary –plus car allowance, healthcare, annual bonus potential, 25 days annual leave plus bank holidays rising with serve.
Royal Mail Sheffield
Extra Benefits
• Family friendly support - enhanced maternity pay, paternity leave, adoption leave and shared parental leave
• Discounts and offers - there are more than 800 offers to help you save on things like groceries, days out, holidays and your household bills*.
• Supportive and generous company sick pay
• Your Wellbeing - you and your family have 24/7 access to services and tools to help you get the most out of life. From your physical and mental health to financial and social support and advice. It’s free, and it’s for everyone.
*Available only to perm employees
THE ROLE
The Senior Infrastructure Managers will be subject matter experts for their ‘technology tower’ displaying extensive technical knowledge and experience of their technical area. They will perform proactive management of their technology infrastructure tower, be accountable for delivering Infrastructure Transformation Programmes with accountability for multi million pound budgets and will be required to liaise with numerous stakeholders via the Infrastructure Governance Forums –
Architecture: work with them to ensure they understand current setup and problems experienced. Conversely infrastructure managers need to advise architecture on where improvements are required to improve service delivery (in terms of fixing repeat incidents – i.e. problems)
Infrastructure Managers – Senior Infrastructure Managers will provide strategic guidance to Infrastructure Managers on the delivery of Infrastructure Transformation Programmes.
Business Solutions: work with them to ensure that when developing and launching new services that their programmes confirm to good solid infrastructure standards - solid foundations as well as longevity of investment.
Supplier and Partners – Senior Infrastructure Managers will sponsor supplier-led programmes and collaborate with them with when making technology related decisions / service improvement plans.
Service Management - act as the central point of contact when making technology related decisions / service improvement plans (incidents, change, etc). - Infrastructure Managers will be ‘by default actively involved during incident management or service restoration.
In summary each tower manager will own, police, drive and be seen as a focal point for their specific technology tower.
KEY ACCOUNTABILITIES
* Infrastructure Improvement Plans Develop Infrastructure Improvement Plans related to your specific tower that are focused on improving the quality of service provided by Technology.
* Developing Relationships Actively contribute to cross functional forum to develop good working relationships with the following key stakeholders: service management, customers, suppliers and business partnering. This will ensure a constructive platform exists for providing valuable input (with respect to infrastructure related issues) into service improvement plans.
* Subject Matter Expert Establish yourself as subject matter experts for your respective infrastructure tower - have clarity in matters such as current setup and installation, technology implemented, configuration, incident history and future plans.
* Professional Development Manage your professional development and identify opportunities (training courses, seminars, conferences etc) that will enable you to become a subject matter expert for your respective infrastructure tower.
* Stakeholder Engagement Identify interested parties / stakeholders for each tower and utilise them as a source of information and to support your decision / recommendation process.
* Tower Integration Establish and attend regular matrix infrastructure tower meetings to promote the visibility of each towers activity across the team.
* Infrastructure Roadmaps Develop a thorough understanding of infrastructure roadmaps and implications of upgrades.
* Project Delivery Framework and Sign-Off Authority Ensure you have an involvement in of PDF / Gating process for new services or major changes to existing services. Establish themselves as a key authority for reviewing and approving high risk infrastructure change and approving the introduction of new services.
* Reporting Development an executive summary report for your respective infrastructure tower.
KEY SKILLS FOR THE ROLE
* ITIL Foundation
* Core Skills: Wintel, (Core Infrastructure Services, AD, DNS, DHCP, IIS, SMTP), Enterprise Backup, Build Image Management, VMS, EoL lifecycle management, VMWARE (On-Premise & AVS), Hyper-V, AVD
* Midrange: Linux/Unix based systems (PowerHA, VCS, Solaris Zones, Oracle DB, MQ, DB2, Posgres) P-Serivces (HMC, VIOS, NIM)
* Soft Skills: Stakeholder Management, Capacity Management, Executive Reporting, Interpreting and producing Data Insights, Supplier Relationship Management, Budget Management
NEXT STEPS
The next stage of the selection process will be a face to face/virtual interview consisting of competency based and role specific questions.
We don’t expect every candidate to meet the full criteria for the role. If your experience looks a little different from the job requirements, but you feel you have the relevant skills to bring value to the role, we’d love to learn more about you.
Royal Mail are proud of our diverse employee network groups and the active role they play to support belonging and encourage a positive work environment. We are firmly committed to inclusion and passionate about our people representing the communities we serve.
We are happy to support your need for any adjustments during the application and hiring process. Please share the details within your application if required.
We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.
For more information on Royal Mail Group and our values please click here:
Closing Date:. Please note, this advert may close early if the appropriate number of applications has been reached.
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