Account Manager
Basic Salary: GBP40k to GBP45k + commission (uncapped) & Benefits
Location: Hybrid/Surrey
Our client is an industry-leading UK-based technology business centred around the safety of lone and at-risk workers across both public and private sectors.
Protecting over 200,000 employees, our customer base includes more than 100 NHS trusts, 150 local authorities, 200 housing associations, and hundreds of commercial organisations in sectors including utilities, facilities management, distribution, and care.
As an Account Manager, you will play an instrumental role in driving continued growth from 50 to 60 key accounts. Your main purpose is to manage these existing UK accounts and to retain, renew, and cross-sell/upsell the full portfolio of services including a new mass notification service and a new SOS application.
Key responsibilities:
1. CRM management - Forecasting and delivery of daily, monthly, and annual retention, pipeline, and revenue targets.
2. First-class account management service for our customers to maintain excellent CSAT and NPS targets.
3. Nurture customers within the account base to ensure a continued robust pipeline of opportunities.
4. Maximize each customer's potential spend through account development planning, relationship building, and data analysis.
5. Deliver excellent bid and proposal responses with executive summaries and win themes.
6. Identify potential referrals and the decision-makers within the client organization.
7. Set up meetings between client decision-makers and the company’s practice leaders/principals.
8. Work cross-functionally with other departments to improve and enhance the customer experience for all customers.
9. Keep abreast of current industry news or insights relevant to the business to help with sales strategy and increase knowledge of the sector.
10. Collaborate with the marketing team to identify potential opportunities within your account base.
Knowledge and experience:
1. Role would suit candidates with previous experience in a regulatory environment or with a telecoms or technology-enabled business service.
2. Great account management and account development skills.
3. Highly organized with excellent attention to detail and the ability to execute a strategy to deliver daily revenue.
4. Proven track record of consistently achieving and exceeding sales targets.
5. Skilled in the ability to retain customers and prevent cancellations.
6. CRM experience essential (SFDC desirable).
7. Demonstrable commercial acumen and use of sales methodologies.
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