Summary
As an L3 IT Technical Engineer Apprentice, you’ll gain exposure to cutting-edge technologies and deliver critical services for our customers.
Wage
£18,018 a year
Training course
IT solutions technician (level 3)
Hours
Monday-Friday. Shifts tbc.
37 hours 30 minutes a week
Possible start date
Monday 7 April
Duration
1 year 1 month
Positions available
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
You will work under the guidance of experienced mentors and support a variety of IT operations, including:
* Server Hardware Support: Maintain and troubleshoot HPE and Dell servers in a multi-vendor environment
* Data Centre Support: Perform cabling activities (installation, termination, patching, testing) with various cable types like CAT-5e, CAT-6, and fibre optics
* Data Centre Facilities Management: Handle Install, Moves, and Changes (IMAC) requests, along with decommissioning tasks.
* Client Support: Escort external vendors, manage access requirements, and assist with goods in/out
* Customer Site Work: Based in Lewisham, you will have occasional site visits to London Docklands
Where you’ll work
Lewisham
SE13 7EX
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
TECHNICAL PROFESSIONALS LIMITED
Your training course
IT solutions technician (level 3)
Equal to A level
Course contents
* Work at any stage of the solution lifecycle.
* Interpret client requirements.
* Prioritise tasks to work within agreed project plans.
* Ensure resources are used efficiently and responsibly.
* Design solutions to meet client and business requirements.
* Identify technical solutions using creative and critical thinking.
* Install hardware or software, either physically or virtually.
* Search and use different types of data or information sources.
* Test and evaluate performance, functionality, and usability of solutions to ensure compliance with customer and project requirements.
* Deploy and implement solutions, supporting change management practices.
* Create and maintain documentation in accordance with best practice and organisational requirements.
* Support multiple contemporary or legacy solutions to required levels of service.
* Apply organisational policies and legislation in relation to security requirements, privacy, and confidentiality.
* Communicate using a variety of tools and approaches, adapting language for technical and non-technical stakeholders.
* Apply continuous professional development CPD to support their own learning, business needs and technical developments.
* Work at any stage of the solution lifecycle.
* Interpret client requirements.
* Prioritise tasks to work within agreed project plans.
* Ensure resources are used efficiently and responsibly.
* Design solutions to meet client and business requirements.
* Identify technical solutions using creative and critical thinking.
* Install hardware or software, either physically or virtually.
* Search and use different types of data or information sources.
* Test and evaluate performance, functionality, and usability of solutions to ensure compliance with customer and project requirements.
* Deploy and implement solutions, supporting change management practices.
* Create and maintain documentation in accordance with best practice and organisational requirements.
* Support multiple contemporary or legacy solutions to required levels of service.
* Apply organisational policies and legislation in relation to security requirements, privacy, and confidentiality.
* Communicate using a variety of tools and approaches, adapting language for technical and non-technical stakeholders.
* Apply continuous professional development CPD to support their own learning, business needs and technical developments.
Your training plan
Fully funded L3 IT Solutions Technician apprenticeship with HPE CDS and LearnTech.
Typical duration to gateway: 13 months (followed by up to 3 months for the End Point Assessment (EPA) period)
Apprenticeship level: Advanced (Level 3)
Programme: IT Solutions Technician
During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly live remote classroom-based training, workplace assessment/training and online learning working towards completing the L3 IT Solutions Technician standard.
The training covers the following core occupational duties listed here:
Requirements
Essential qualifications
GCSE in:
* English (grade 4)
* Maths (grade 4)
Desirable qualifications
GCSE in:
* ICT (grade 4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Problem solving skills
* Team working
* Motivation
* Commitment to learn
* Passion for IT