Project Support Officer - Digital Delivery
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Job summary
Join the fight for a smarter, more efficient energy system. As the UK moves towards a Net Zero future, Ofgem is harnessing the power of digital innovation to transform the energy sector. We’re looking for a Project Support Officer to play a key role in our Digital Delivery Team, ensuring projects are delivered effectively while supporting the broader transformation of energy regulation.
Ofgem is Great Britain’s independent energy regulator. We’re at the forefront of change across the energy sector, driving toward Net Zero whilst protecting energy consumers - especially vulnerable people.
We’re offering a permanent position with an exciting opportunity to support a fast-paced team in shaping the future of energy regulation. This role is crucial in ensuring the smooth operation of project management activities, helping to maintain project timelines, monitor progress, and facilitate stakeholder engagement. You’ll be at the heart of our digital transformation, supporting key projects that will impact the future of energy consumers.
As a key player in the Project Management Office (PMO) and Business Support function, you will co-ordinate administrative tasks, assist in financial processes, and provide essential project support to ensure everything runs seamlessly. You will work closely with project managers, senior leaders, and external stakeholders, helping to drive efficiency and deliver high-impact outcomes.
We’re looking for someone with strong organisational skills, experience in administrative or project management support roles, and a proactive mindset. You should be comfortable handling multiple tasks, managing financial administration, and working in a fast-paced environment where no two days are the same. Knowledge of MS365 Office Suite and project management methodologies will be essential to success in this role.
At Ofgem, you’ll be part of a collaborative and supportive workplace that values efficiency, teamwork, and innovation. We offer hybrid working, a commitment to work-life balance, and the opportunity to work on projects that shape the future of the energy industry.
Key Responsibilities
* Provide day-to-day administrative support on tasks such as conducting research, arranging meetings (Face to Face and Virtual), maintaining accurate records, data input and contract management.
* Assist in preparation of reports, presentations, and correspondence.
* Be a point of contact for internal and external stakeholders, handling inquiries and requests promptly and professionally.
* Assist in organising events, conferences, and other networking activities.
* Support in preparing and distributing project documents and reports.
* Use bespoke internal financial systems to raise purchase orders; process invoices, interrogate financial and resourcing systems for ad hoc enquiries and problem solving.
* Support the development of systems and procedures where necessary to ensure efficiency, quality and cost effectiveness across the business support and administration function.
* Organising and controlling own workload ensuring deadlines are observed and duties performed efficiently.
* Answering telephone calls, participating in video conferencing calls, booking meeting rooms, taking minutes and actions and other general administrative tasks requested by Senior Managers.
Role Criteria
* Relevant experience working in an administrative/PMO/Project Management Support role.
* Proficient in Microsoft MS365 Office Suite (Word, Excel, PowerPoint, MS Teams, SharePoint).
* Familiarity with project management methodologies (e.g., Agile, Waterfall).
* Experience of working under pressure handling multiple tasks and prioritising your own workload.
* Experience supporting creating reports and presentations.
* Ability to analyse data.
Behaviours
We'll assess you against these behaviours during the selection process:
* Changing and Improving
* Communicating and Influencing
* Working Together
* Managing a Quality Service
Technical skills
We'll assess you against these technical skills during the selection process:
* Please refer to the Candidate Pack and Role Profile attached for full details.
Alongside your salary of £25,854, OFGEM contributes £7,489 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
Ofgem can offer you a comprehensive and competitive benefits package which includes; 30 days annual leave after 2 years; Excellent training and development opportunities; Hybrid working, flexible working hours and family friendly policies.
Things you need to know
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.
When you press the ‘Apply now’ button, you will be asked to complete personal details (not seen by the sift panel), your career history and qualifications.
You will then be asked to provide a 750 word ‘personal statement’ evidencing how you meet the essential and desirable skills and capabilities listed in the role profile.
The Civil Service values honesty and integrity and expect all candidates to abide by these principles. Ofgem take any incidences of cheating very seriously.
Feedback will only be provided if you attend an interview or assessment.
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