My client is looking for an experienced Service Advisor for their busy Aftersales department in the Liverpool area.
Requirements:
* Excellent communication, interpersonal, and negotiation skills
* An ability to be highly organized and able to prioritize workloads
* A positive attitude at all times and always lead by example
* At least two years of previous Service Advisor Experience within a main Dealer.
Objectives include:
* Maximising service profitability through the use of professional sales techniques
* Sell additional products, services, and repair works professionally
* Ensure customer awareness of all products and services available.
* Approach all customers and assist with requests, including requests regarding parts, vehicle sales and repairs.
* Maintain effective liaison with sales, parts, and workshop teams.
* Ensure the tidiness of the reception desk to promote the professional image of the retail facility and that all displays/promotions, prices, materials, etc are current and in first-class condition.
* Maintain a presence at the service reception desk, ensuring that all customer queries (whether in person or on the telephone) are answered or dealt with immediately.
* Answer customers’ questions regarding technical problems in a manner that is easily understood and does not use excessive jargon or find the appropriate member of staff to do so.
* Proactively contact customers to update them on the progress of work.
* Notify customers promptly of the completion of work.
* Handle dissatisfied customers calmly and all customer complaints to be brought to the attention of the Service Manager.
You will:
* Follow correct procedure when issuing loan cars to customers, ensuring all paperwork is completed correctly and copies of the customer’s driving license are obtained (when applicable)
* Document all warranty work as per manufacturer requirements and retail policy and ensure the customer signs for all work undertaken
* Ensure compliance with all health and safety / environmental / company policies
* Undertake other tasks and responsibilities as requested by the front-of-house Service Manager
Salary:
£26k-£28k basic depending on experience with OTE £36k
Working pattern:
Monday to Friday 08.30-17.00 and every other Saturday 08.30-12.30
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