Job summary
We are a forward thinking, busy and friendly General Practice based in Guildford, looking to recruit an enthusiastic person to join our Patient Services Team.
Merrow Park Surgery provides care for 12,500 patients in its surrounding areas.
Main duties of the job
The successful applicant should possess excellent communication skills and proven organisational skills. This is an important role and you will be required to work to tight deadlines and manage a varied workload. You would be required to liaise with patients, GPs and external agencies, so NHS or similar experience is desirable.
About us
We have a varied team of clinicians in the practice. As well as GPs and nurses, these include newer roles such as physicians associates. We work closely with our primary care network in East Guildford, to provide additional services to our patients. These services include an "in-house" mental health service and first contact physiotherapists.
The Patient Services Team, support our clinical team during our opening hours. They work in a shift pattern between the hours of 8am and 7pm.
We are looking for candidates to cover various shifts through out the are currently looking for new staff members to join this team. Morning shifts are 8am - 1pm and afternoon shifts are 1pm - 7pm. We will need candidates to be able to work a mix of shifts.
The shifts we require are:
1. Monday: 13:00-19:00
2. Tuesday: 13:00-19:00
3. Thursdays: 08:00-13:00
4. Friday: 13:00-19:00
Part time - 23hrs
Job description
Job responsibilities
Tobe responsible for undertaking a wide range of reception and administrative dutiesand the provision of general support to the multidisciplinary team. Duties caninclude but are not limited to, greeting and directing patients, patientregistration, booking appointments, processing of information (electronic andhard copy) and assisting patients as required. To act as the central point ofcontact for patients, the distribution of information, messages and enquiriesfor the clinical team, liaising with multidisciplinary team members andexternal agencies such as secondary care and community service providers.
Person Specification
Qualifications
Essential
5. Educated to GCSE level or equivalent
Desirable
6. GCSE Mathematics & English (C or above)
7. AMSPAR Receptionists Qualification
8. NVQ Level 2 in Health and Social Care
Experience
Essential
9. Experience of working with the general public
Desirable
10. Experience of administrative / receptionist duties
11. Experience of working in a health care setting
Knowledge and Skills
Essential
12. Excellent communication skills (written and oral)
13. Strong IT skills
14. Clear, polite telephone manner
15. Competent in the use of Office and Outlook
16. Effective time management (Planning & Organising)
17. Ability to work as a team member and autonomously
18. Good interpersonal skills
19. Problem solving & analytical skills
20. Ability to follow policy and procedure
Desirable
21. EMIS user skills
Personal Qualities
Essential
22. Polite and confident
23. Flexible and cooperative
24. Motivated
25. Forward thinker
26. High levels of integrity and loyalty
27. Sensitive and empathetic in distressing situations
28. Ability to work under pressure
Other requirements
Essential
29. Flexibility to work outside of core office hours
30. Disclosure Barring Service (DBS) check