We want you to be Responsible for managing all aspects of the Meeting & Events department. Maximise the profitability of meeting and events operations through effective cost controls and supplier negotiation. Maintain consistent standards of service, ensuring guest satisfaction while creating a work environment that supports organisational values.,
* Be responsible for updating S&C with accurate and relevant information as well as producing any reports that are required in order to measure progress and opportunity
* Ensure the function sheets are distributed to the relevant departments in a timely manner, paying particular attention to the content detail
* Daily conference billing.
* Investigate any queries with regards to charges and billing.
* Ensure all brochure requests, information and relevant details requested by clients are sent out.
* Ensure all confirmations and relevant details are filed away. Be responsible for maintaining C&B files.
* Attend weekly revenue and operations meetings, ensuring all relevant figures are up to date
* Identify new sales leads, chase and secure the lead with the guidance of the Sales Manager.
* Deal with complaints in a friendly and efficient manner ensuring guest satisfaction at all times.
* Take the lead for ensuring that all site inspections are fulfilled professionally,
* Be familiar of sister hotels where cross-selling opportunities exist and ensure leads are forwarded on and followed up
* Carry out the company's customer relations policy and communicate hotel services to guests.
* Maintain high standards of self presentation at all times.
* Actively participate in any training and personal exercises designed to improve standards and performance.
* Work in accordance with Standard operating procedures for the department.
* Keep staff/work areas tidy, safe and report any hazard, accident, loss or damage to management.
Why come and work for us - to receive practical training, development and progression within a dynamic and rapidly expanding company. If you want a career in Hospitality then look no further, we have great programs to support your development towards a long and successful career.
* Self motivated and self confident in all aspects of guest relations.
* Must have the ability to prioritise and delegate work whilst also providing training and support.
* Be courteous and focused on providing a consistently high standard of service.
* Must be standards driven and detail orientated.
* Must have the ability to multitask in a fast paced environment., Disability Confident
About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .
* Varied and interesting work- no day is the same
* Flexible working hours- shift working is what we do but not split shifts - we want you to have a work-life balance too
* Having the chance to work with and around friendly people - we have a great culture with employee satisfaction at 83.3% (2016 result)
* Birthday cards every year- we celebrate everything
* The opportunity to work for a well respected brand where people development is at the heart of our culture
* Lots of locations in the UK and Ireland which mean that if you want to develop or just fancy a change of scene, we can help you to move and provide relocation support
* A smart Uniform
* Meals on duty
* Monthly engagement activities- we like to have fun while working hard
* Annual Charity Event Day- we help and support our communities
* So many training courses that your brain may not be able to squeeze them all in
* Employee of the month earning you a little bonus and fame for the month.
* Leo Points - earn points and claim them back on gifts that you want
* Stay at one of our hotels for a hugely discounted rate and get a reduced rate for friends and family if they want to stay too.
* 28 days holiday entitlement including bank holidays, increasing with service to a maximum of 33 days
* Sensible benefits that could save you money -Pension Scheme, Life assurance, wellbeing support, wedding leave