Safran UK are the Shared Services Centre for Safran, working in conjunction with entities around the UK. Due to sustained growth, we are now recruiting for a Customer Account Manager to join one of our subsidiary teams at CFM Materials in Cardiff!
To provide effective support to the Company's key accounts. Continuously strive to improve service excellence by pro-actively developing relationships and delivering a professional service.
Essential Functions/Responsibilities
1. Develop relationships, along with having a pro-active approach with customers & understanding their requirements.
2. Provide a single point of contact for key accounts and escalate any issues as appropriate.
3. Offer support for operational changes along with communicating the impact of change to management.
4. Ensure that service to the customer is always of the highest standard and quality.
5. Support all day-to-day material requests, from the point of Quote to Sale and remittance. Manage and report on all contract performance data.
6. Contract material demands and action appropriate responses to maintain and improve contract performance including pre-emptive material sourcing and monitoring of stock with support from the relevant product and support teams.
7. Review and monitor repair work sent to the customer.
8. Oversee customer consignment contracts with support from relevant product manager.
Qualifications
1. Flexible
2. An excellent communicator
3. Professional
4. Ambitious / Driven
5. Conscientious
6. Works effectively as 'part of the Company team', communicates positively at all levels both internally and externally.
7. Has excellent interpersonal, communication, organizational, and time management skills
8. Has a professional and flexible approach
9. Ability to effectively problem solve and use initiative.
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