Building on the vision and structure of our Payments business, the Payments Operations organization is evolving its operating model. The Transformation, Design and Delivery team has been established to support key existing products and new product offerings, such as B2C and Mobility Payment solutions, with a focus on simplifying and standardizing operational services, enhancing client experience, and accelerating delivery of operational excellence.
As a Transformation Design and Delivery - Product Intake and Deliver - Senior Associate in Operations, you will partner with Sales, Product, Client Service & Implementations, and Technology in developing the build-out and adoption of new e-commerce products, including Embedded Banking and Mobility Payment Solutions. You will have a unique opportunity to work in Payments, one of the fastest changing areas in the Financial Services industry, shaping how to operationally support new e-commerce products while partnering with the business to ensure the successful execution of the Payments franchise’s strategy.
Job Responsibilities
* Maintain clear line of sight to new business initiatives and client mandates to understand and manage the pipeline of change on behalf of Payments Operations.
* Partner with Business stakeholders to define current processes, systems, data flows, and organizational landscape, identifying key pain points and opportunities to improve customer experience, create scalability, and increase resiliency.
* Develop hypotheses and business cases, influencing key stakeholders to support strategic recommendations.
* Work closely with Business stakeholders to define and implement target operating models to better support our clients.
* Design and deliver enhancements to existing processes and/or business applications, introduce new processes and/or toolsets, and proactively engage in process re-engineering.
* Communicate regular status updates to senior management and Business stakeholders.
Required Qualifications, Capabilities, and Skills
* Operations experience within a Corporate & Investment Bank dealing with large-scale operations and transformation agendas; direct experience in Payments.
* Strong knowledge and experience of business architecture, including development of Business Models and Target Operating models deployed in large-scale organizations.
* Proven track record of partnering with Business stakeholders to design and implement new processes, utilizing core technology and digital tools as enablers.
* Expertise in data analysis and manipulation to support hypothesis generation.
* Proficiency in Excel and ability to clearly storyboard using PowerPoint is essential.
* Ability to partner well with other groups outside of the team’s reporting line, demonstrating excellent interpersonal skills.
* Ability to communicate clearly and confidently across multiple aspects of the organization at all levels.
* Logical, structured approach to planning, problem solving, and decision-making.
* Solid awareness of controls and risk management protocols.
* Self-starter with the ability to manage own workload and deliverables.
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