As a Client Care Executive, you’ll be the unsung hero behind the scenes, ensuring our clients' holidays go off without a hitch. You’ll handle a variety of admin tasks, from cross checking bookings to preparing travel documents and resolving issues. No two days are the same, so adaptability and a keen eye for detail are key.
This is an exciting opportunity to join our growing Client Care Team as we celebrate our 12th year of crafting unforgettable journeys. Whether you’re ensuring the client has all their final documents for their dream trip or liaising with suppliers to iron out the details, you’ll play a vital role in delivering exceptional service.
Key Responsibilities
Booking Support: Cross-checking bookings and invoices against travel itineraries. Work closely with sales consultants to resolve booking confirmation issues. Ticketing flight and handle airline schedule changes.
Client and Supplier Interaction: Respond to holiday-related queries from clients and agents via email. Liaise with suppliers and partners to ensure all final travel arrangements are correct and in place.
Documentation and Systems: Prepare and send travel documents at the time of booking and before travel. Help maintain accurate product details and rates in the booking system. Maintain your knowledge of all systems within the business to keep up to date on the best ways to support your Sales Team colleagues and clients alike.
General Admin: Handle varied administrative tasks as needed to support the team. Pay meticulous attention to detail in every aspect of your work.
About You
You’re the perfect fit if you:
• Have experience in booking / managing flights using Amadeus!
• Are passionate about delivering exceptional customer care and building genuine relationships with clients.
• Pay close attention to detail and thrive on accuracy in all aspects of your work.
• Are adaptable and comfortable with taking on a wide variety of tasks as they arise.
• Can proactively anticipate needs, staying one step ahead to ensure a smooth experience for both our clients and your team members.
While experience in travel booking is ideal, we’re also open to candidates who are quick learners and eager to get up to speed with new systems and processes.
About Us
Latin Routes is no ordinary tour operator. What started in a tiny office above a pizza shop has grown into a thriving company with two brands
Latin Routes is an award-winning and leading UK tour operator specialising in holidays to Latin America. We have a passionate team of knowledgeable Travel Specialists ready to help clients plan the trip of a lifetime - whether it's designing their own Truly Individual Holiday or joining one of our incredible Escorted Small Group Tours.
Polar Routes is the polar expedition cruise specialist, and we partner with over 22 operators to bring clients a huge range of expedition cruises to the Arctic, Antarctica and beyond. We take great pride in our unrivalled knowledge of the ships, itineraries and these wonderful destinations. We’re on-course to become the UK’s biggest wholesaler of expedition cruises to the polar regions.
The Details
The role is offered on a hybrid basis, working from the office in Kingston Upon Thames on Tuesdays and Thursdays. This enables the team to be together for collaboration and support; there is a bright and vibrant atmosphere in our office and the team regularly socialise both at company events and informally. For the other days you are welcome to choose whether you work from the office or at home and currently the majority of the team choose to work from home on those days.
The hours are 42.5 per week, predominantly Monday-Friday. Shifts during the week will be 9am – 5:30pm, with 45 minutes for lunch. There may be the occasional requirement to flex the working times in order to manage workload or responses from overseas partners.
In return you will receive a competitive basic salary and employees will also receive holiday and a generous company discount for personal trips.
Our Vision & Mission
‘To be recognised as the best in what we do, by all those involved – our customers, our employees, and our partners’
We understand that true success comes from nurturing the people and environments behind the business, as well as those in front of it. It's for this reason that we have clear company values that underpin everything that we do as a business, and how we act as an employer. Each of our five core values has its own team, made up of employees from across the company, and led by an appointed Value Ambassador. These teams are responsible for ensuring their value is consistently upheld and interwoven into everything we do: through actions, activities, policies and other efforts, which are regularly monitored, changed and adapted according to our ever-evolving needs. You can find more information on our values on our website –