Customer Engagement and Development Manager
Location : Agile/ Grimsby/Boston DN31 2LJ
Salary: A GBP 43,718 per annum
Do you want to be part of a dynamic and growing organisation that works to provide Great Homes, Strong Communities whilst putting the Customer First?
LHPs Customer Directorate is currently looking for a Customer Engagement and Development Manager to join them in Lincolnshire. This is an exciting, rewarding and challenging opportunity.
Theyre offering an excellent salary of A GBP 43,718 plus some great benefits.
What is Lincolnshire Housing Partnership like to work for?
Theyre a local housing association with their roots firmly fixed in their Grimsby and Boston communities, many of their colleagues were born in the same areas that they serve. This gives their teams an additional sense of purpose to improve the lives of their customers.
There is a strong sense of togetherness across the organisation, their culture encourages accountability, cross:departmental collaboration and they welcome the opportunity to improve through feedback.
They have an agile working policy; therefore, colleagues are able to work from wherever is suitable to complete the task at hand. This might be at home, on site, at their office located in Boston or Grimsby, or somewhere else
At LHP, theyre committed to creating great homes and strong communities. Their vision for Equality, Diversity and Inclusion is to be an open, inclusive organisation that recognises and respects all their communities and supports everyone to thrive.
What benefits will I get from working for Lincolnshire Housing Partnership?
* An employee wellbeing package worth up to A GBP 1200 annually through their benefits partner Westfield Health
* Discounted Shopping Vouchers through Westfield Health
* Opportunities to learn new skills and knowledge through their fantastic corporate training programme
* A superb employer salary sacrifice pension scheme with up to 12 paid by LHP
* 24 holiday days a year (plus bank holidays) which will increase by 1 day per year for the first five years of service
* The ability to earn additional holiday days through full attendance
* Mental Health First Aiders across the business, lets be there for each other
* Career Development and Encouragement
As the Customer Engagement and Development Manager you will encourage, promote and grow customer engagement and involvement ensuring customers views consistently drive and shape services in line with the Regulatory Standards and Corporate Strategy of Customer First.
Work collaboratively with managers across the organisation to embed meaningful, outcome focused customer involvement by providing training, guidance and attending local engagement events to promote the awareness of LHPs strategic activities and ensure opportunities to capture the voice of the customer at all levels are maximised.
Design, deliver, and develop innovative activities within their strategic offer to provide customers with an opportunity to influence LHP services, strategy, and policies across a variety of channels including focus groups, digital platforms, and remote video conferencing.
Youll be creating a network of customer groups and connectors to deliver proactive change and development of services to their customers through a co:design and co:delivery model.
This role requires the successful candidate to add community value through partnership working with local authorities, customer groups and stakeholders, providing opportunities for social mobility and development within their neighbourhoods.
Theyre looking for a strong enthusiastic manager with commitment to continuous improvement and a minimum of 2 years experience of customer engagement with clearly evidenced outcomes and impacts.
You will have experience and knowledge on how to deal with regulatory and legislative developments, ideally an understanding of the Regulatory Consumer Standards and how this affe