Description
We’re looking for a COINS ERP Support Analyst to join our team! In this role, you’ll provide essential support and troubleshooting for our COINS ERP system, ensuring smooth functionality and seamless integration with business processes. You’ll work closely with end-users to resolve technical issues, optimise system performance, and enhance overall efficiency.
What you will be doing:
* Provide daily operational support for the COINS ERP system and troubleshoot user-reported issues.
* Assist with system configuration, updates, and testing, including patches and upgrades.
* Identify and address recurring technical issues to improve long-term system stability.
* Act as the first point of contact for end-user support and training.
* Develop user guides, FAQs, and documentation to enhance system understanding.
* Recommend and implement system improvements to optimise performance and efficiency.
What you will bring:
* Experience: Minimum 2 years with COINS ERP, ERP/financial systems maintenance, and 1st/2nd line application support.
* Technical Skills: Familiarity with multiple application platforms and related IT hardware/software.
* Qualifications: ITIL qualification (preferred) and a background in Computer Science or Business Administration.
* Communication & Organisation: Strong verbal and written skills, with effective time management and task prioritisation.
* Problem-Solving & Accuracy: Strong analytical ability, attention to detail, and the ability to handle multiple issues simultaneously.
* Customer Focus: Excellent interpersonal skills with a customer-centric approach.
Benefits:
* 26 days holiday plus bank holidays
* Company Pension
* Volunteering Days - With Careys Foundation - or other organisations that are important to you
* Health Care Cashplan
* Cycle to work scheme
* Car Leasing Scheme
* Discounted Gym Membership
* Life Assurance
* Buy/sell holidays
* Other discounts and Cashback plans
Our story starts in 1969 with three brothers and a van.
John, Tom and Pat Carey moved to London from Ireland and started a groundworks contracting company in London called PJ Carey Plant Hire (Oval) Ltd.
Their aspirations at the time were reflective of the values of the Carey Group today – to care about everything they did, to act with humility in all interactions, to be passionate about their work and be authentic at all times.
The Carey Group remains a family-owned construction business, operating across the UK and Ireland. Their goal at the time was to grow to around 50 operatives and provide quality, safe work so that they and their employees could provide for their families and get safe home every day. Through hard work and sticking to their values and their word, this was certainly achieved….and some.
Throughout the years, we have remained committed to delivering on our promises, respecting our clients, offering innovative solutions and producing the highest-quality work in safe environments. These are the core principles set by our Founders, the ones we have never wavered from and they help us to fulfil our ultimate vision to be the most trusted and socially responsible construction company, that people are proud to work with.
Our strong approach is underpinned by robust financial management, continuous investment in our people, specialist equipment and strategic assets and our long-standing culture of teamwork – we want to create the very best environments for our people.
We care about our people and our partners and how we work with them, ensuring we do our best by them. Ultimately, we care about our impact on the world around us and the communities that we proudly help to shape.