Job Description
Job Title: Team Leader\n\nLocation: West and North London (Multiple Boroughs) – Community-based hubs with regular travel across designated areas\n\nContract Type: Full-Time, Permanent\n\nSalary: Up to £43,500 per annum (dependent on experience)\n\nAbout the Programme\n\nThis is an exciting opportunity to join a government-funded, community-based service designed to support individuals with musculoskeletal (MSK) conditions and wider health challenges. The programme integrates health recovery and employment support into a single, holistic pathway, aiming to help people return to, remain in, or transition into sustainable employment while improving their overall health and wellbeing.\n\nDelivered through the Community Health & Wellbeing division, this service partners closely with NHS MSK teams, GP surgeries, referral agencies, and community services. You will be part of a passionate and growing team working on the frontline of health and employment support, providing life-changing guidance and interventions.\n\nRole Purpose\n\nAs a Team Leader, you will lead, manage, and support a team of Employment Advisors delivering intensive, tailored support to participants.
You’ll ensure that your team operates to the highest standards, meeting both the clinical and employment support objectives of the programme.\n\nThis is a people-focused leadership role, requiring emotional intelligence, operational skill, and a commitment to delivering impact-driven services. You will manage performance, ensure caseload quality, liaise with clinical partners, and uphold compliance while empowering your team to make a real difference.\n\nKey Responsibilities\n\nTeam Leadership & Development\n\n * Line manage a team of Health and Employment Coaches, providing regular support and professional development.\n\n * Conduct monthly 1:1 meetings, quarterly appraisals, weekly team check-ins, and ongoing mentorship.\n\n * Observe live interactions and deliver feedback to improve coaching delivery and outcomes.\n\n * Manage performance against key programme KPIs and individual objectives.\n\n * Address underperformance swiftly through structured improvement plans and coaching.\n\nService Delivery Oversight\n\nSupport the team in delivering person-centred support to a diverse caseload of participants with complex MSK and co-existing health conditions.\n\nFacilitate caseload reviews, case conferencing, and Multidisciplinary Team (MDT) meetings with clinical partners.\n\nMonitor quality and compliance across participant records through regular audits and quality checks.\n\nParticipant-Focused Casework (Through Your Team)\n\nGuide Coaches to assess the full range of barriers participants face – including physical, mental health, workplace and socio-economic issues.\n\nHelp Coaches identify appropriate services or interventions, such as smoking cessation, benefits support, physiotherapy, or employer liaison.\n\nSupport Coaches in developing return-to-work strategies and negotiating workplace adjustments.\n\nAdvocate for participants where needed, including directly engaging with employers.\n\nStakeholder Engagement & Partnership Building\n\nMaintain and nurture working relationships with NHS MSK teams, social prescribers, GP practices, referral partners, and community providers.\n\nRepresent the service at meetings, promotional events, and stakeholder networks.\n\nPromote employment as a health intervention within NHS and community settings.\n\nLiaise with local employers to increase awareness of the programme and promote inclusive employment practices.\n\nEssential Skills, Experience & Attributes\n\nQualifications\n\n * NHS Personalised Care Institute (PCI) accredited Health Coach training – or willingness to complete.\n\n * Level 5 qualification in Leadership/Management or equivalent experience (Desirable).\n\n * Level 3 Information, Advice and Guidance (IAG) qualification (Desirable).\n\nExperience\n\nProven experience in managing high-performing teams within health, employment or community services.\n\nExperience in handling complex participant cases involving physical/mental health and employment-related barriers.\n\nPractical knowledge of MSK and other health conditions that affect employability.\n\nPrevious work within multi-agency and clinical environments is highly desirable.\n\nDemonstrated success in meeting targets and managing KPIs/SLA delivery.\n\nAdditional Requirements\n\nEnhanced DBS check required.\n\nWillingness to travel across West and North London as needed.\n\nAvailability to occasionally attend training and meetings outside of standard working locations/hours.\n\nWhat We Offer\n\nCompetitive salary and comprehensive benefits package.\n\nFull training and professional development including NHS-accredited Health Coach certification.\n\nStructured career progression opportunities within a growing national programme.\n\nSupportive and inclusive work culture focused on wellbeing, community, and impact