We Are Hiring!
As Works Coordinator, you will be responsible for ensuring the delivery of targeted programmes to KPIs, Service Level Agreements and escalations.
Responsibilities:
1. Progressing orders through the appropriate software platforms (, AFS, Client Systems etc).
2. Validating orders and building estimates and associated synthetics
3. Liaise with LMC to ensure all permit & Safe digs are in place across planned works.
4. Issuing work to suppliers, Updating progress, Status’ and Jeopardies.
5. Complete Quality and Compliance reviews for all aspects of Fibre Network.
6. Act as an objective source of independent advice to ensure compliance and goal achievement of high build standards across the network.
7. Conduct corrective action reviews and audits.
8. Provide support for PMO on periodic reports, databases, records and other forms of documentation to ensure compliance is established within the company
9. To enhance the company’s reputation by providing outstanding customer service
10. Primary contact for the escalation process - Effectively manage and document any issues/escalations raised, ensuring these are dealt with in a timely manner and to a successful conclusion.
11. To promptly identify to the programme Manager any working constraints that could provide an obstacle to the achievement of any of our objectives.
12. Ensure effective communication with staff and stakeholders ensuring this is delivered in a timely and clear fashion, with expectations clearly set and met.
Knowledge Requirements
13. A good understanding and practical experience in managing Risk, Assumptions, Issues, Dependencies and Escalations
14. A good understanding of Quality and Compliance is advantageous
15. Knowledge of fibre Networks is desirable but not essential
16. Knowledge of Microsoft packages with particular emphasis on excel.
17. Customer and Delivery focused.