Job Title: Service Support Engineer
Location: Beccles
Salary: 45k-55k
We are excited to offer a career opportunity with a leading business in the automated packaging machinery sector for a Service Support Engineer.
Role Overview:
As a Service Support Engineer, you will play a crucial role in supporting service operations for highly technical packaging machinery. This position is a fantastic opportunity to build strong relationships with customers, resolve complex technical issues, and continuously grow your engineering expertise.
Role Responsibilities:
* Provide expert technical support to customers and field engineers across the UK and globally
* Diagnose and troubleshoot faults on packaging machines (both mechanical and control system-based)
* Maintain technical documentation and support training activities for customers and internal teams
Company Overview:
This organisation excels in delivering innovative, high-performance automated packaging solutions. The business is committed to engineering excellence, continuous innovation, and outstanding customer service. The Service Support Engineer role is ideal for someone interested in hands-on engineering, field support, and the latest automation technologies, and is based in the UK, with hybrid working available.
Required Skills:
* Strong problem-solving skills in a technical/mechanical engineering setting
* Good understanding of mechanical, pneumatic, and electrical systems
* Confident communication skills with a customer-centric approach
Desired Skills:
* Experience with PLCs (especially Allen-Bradley)
* Exposure to servo drives and motion control systems
* Technical report writing and documentation
Experience:
* Minimum 3 years' experience in a technical support or field engineering role
* Experience within the packaging, automation, or machinery industry preferred
Salary & Benefits:
* Competitive salary based on experience
* Benefits include: Company car, 25 days annual leave plus bank holidays, healthcare plan, pension scheme, training & development opportunities
Shift Pattern:
* Monday to Friday, standard office hours
* Flexibility required for occasional site visits
Working Location:
* Field-based role with flexibility to work from home
* Occasional travel to customer sites and company offices in the UK and abroad
We are looking to schedule interviews for this role ASAP - Apply Now!
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