Provide and receive complex and sometimes sensitive information to and from departments across the Trust relating to workforce and hierarchical structures in ESR, including Employee personal information, absence data and redundancy information. Supporting and assisting the Workforce Information Team in the analysis and remedy of data quality issues to ensure workforce information reports are based on accurate data at all times. Provide ESR support and reporting support, including use of Business Intelligence Tools, to self-service users across the Trust Understand a range of work procedures and practices, some of which are non-routine. Able to raise and resolve ESR system issues with the service provider Able to answer enquiries regarding workforce data, ESR structures, ESR operational procedures and reporting facilities. Ability to use Microsoft Office suite of programmes Ability to use Excel, ideally supported by a European Computer Driving Licence (ECDL) qualification Understand data quality requirements and ensure data quality, consistency and accuracy at all times Responsible for the production and distribution of ad hoc and standard workforce reports, ensuring the accuracy of all information provided whilst meeting a schedule of deadlines, extracting and manipulating data from ESR to ensure that all information provided is accurate and in a format to be understood by the receiver Interrogate the ESR application and download data into Microsoft Excel for manipulation as appropriate to produce ad-hoc reports as required, including production of performance data, and presentation of data as graphs and charts. Support the interpretation and analysis of large and complex data sets Develop and maintain an understanding of ESR structures and operational requirements to ensure workforce data is relevant, complete, and useful at all times Responsible for the production of data in a secure and suitable format to enable external contractors to facilitate staff surveys Maintain accurate records evidencing the production of reports against agreed timescales to facilitate monitoring of performance. Identify, analyse and resolve data problems within the sphere of knowledge and experience, ensuring that data quality is maintained. Ensure that requests and information provided comply with Trust Policies and Procedures, Information Governance and Legislation (e.g. Data Protection Act; Freedom of Information Act, etc) Receive information from various departments across the Trust and act on that information as directed, to update ESR work structures and underpinning datasets Provide advice and information to departments across the Trust regarding work structures and underpinning datasets. Produce reports for various departments across the Trust as requested orally, in writing or electronically.