Job Description
Customer Success Manager
Cumbria
£35,000
Join a dynamic company that specializes in offering innovative software solutions for the retail sector. The team are dedicated to providing exceptional customer support and training, ensuring clients can fully leverage their technology.
Key Responsibilities:
* Provide training programs for customer
* Resolve complex customer support issues while maintaining high customer service standards.
* Help clients maximise their use of products and services to improve their operations.
* Create and update training materials and support guides.
* Stay updated on new features.
* Share customer feedback with the Team to help improve products.
Essential Skills and Experience:
* 2+ years of experience in teaching within technology or retail.
* Good IT skills
* Knowledge of cloud-based solutions.
* Understanding of retail operations and challenges, especially in outdoor and cycling areas.
* Strong communication skills
This position is 5 days a week in the Cumbria office, so you must be able to do this.
Unfortunately, we cannot offer sponsorship, so we require full right to work.