Job Description
Join Nacro’s CAS-2 team: Get an excellent grounding in the criminal justice system and the reward of helping people change their lives\n\nDue to significant service expansion, we are actively seeking more candidates for CAS-2 Housing Support Worker positions.\n\nLocations: Birmingham, Worcester and Coventry\n\nSalary: £24,962 per year (including £1,000 Unsociable Hours Payment)\n\nJob Type: Full-Time, Permanent\n\nHours: 8 hours per day (occasional need to work flexibly to accommodate evening arrivals within 08:00 – 22:00 service operating hours – flexibility goes both ways, with the ability to work from me between visits and manage own diary)\n\nPlease note: A full UK driving license and access to a vehicle are essential for this role.\n\nThis role is part of the Community Accommodation with Support, Tier 2 (CAS-2) programme, directly commissioned by the Ministry of Justice and operating nationwide across England and Wales. The service provides accommodation and support for low - to medium-risk people eligible for home detention curfew or bail, helping to keep people out of prison (when living in the community on licence is an option) and to support prison leavers to re-establish (crime-free) independent lives.\n\nRole Overview: As a Housing Support Worker, you’ll enjoy varied and rewarding days, making a real difference to both service users and the wider community, and gaining a real insight into the criminal justice system.\n\nKey Responsibilities:\n\nSupport Service Users: Assess individual support needs, create safety plans, assist with housing applications, Housing Benefit claims, and rent payments.\nProperty Management: Ensure properties meet the Decent Homes Standard, address maintenance issues, and offer guidance on housing-related matters.\nCollaboration: Work alongside probation services, court staff, and housing authorities to achieve the best possible outcomes for service users.\nWho Will Thrive in This Role?\n\nResilient individuals who know how to maintain a healthy work-life balance.\nProblem-solvers who enjoy thinking creatively to overcome challenges.\nEmotionally intelligent people who understand and respond to human behaviour.\nTeam players eager to collaborate and contribute positively.\nEssential Skills & Qualities:\n\nStrong interest in engaging with people, adapting communication styles, and making informed decisions.\nAbility to work professionally while balancing service user needs and Nacro’s mission.\nExcellent organizational skills, with the ability to manage multiple priorities.\nCompetent ICT skills (Outlook, Word, Excel) – internal systems training provided.\nEssential Requirements:\n\nFull, clean UK driving license\nAccess to a vehicle and business car insurance (mileage reimbursed at 45p per mile).\nWillingness to travel for business purposes.\nEnhanced DBS check and Prison Clearance required.\nBenefits:\n\n25 days holiday + bank holidays.\nOccupational sick pay exceeding statutory requirements.\nFlexible working options, including the ability to work from home between property visits and manage your meetings with service users around personal constraints.\nNotes: We welcome applications from individuals with lived experience in the criminal justice system. A criminal record may not disqualify you from undertaking this role.
Please note that this role does not offer eligibility for visa sponsorship. For more information on UK working rights, please visit (url removed) Applicants must have the right to work in the UK.\n\nReady to Make a Difference? Apply now and take the next step in your career within criminal justice and housing support. Interviews are ongoing, and we are hiring for multiple roles.\n\nFor more details, email (url removed)\n\nJob Types: Full-time, Permanent\n\nPay: From £24,962.00 per year\n\nBenefits:\n\nCasual dress\nCompany pension\n\nExperience:\n\nHousing: 1 year (required)\nworking with vulnerable people: 1 year (required)\nICT SKILLS: 1 year (required)\nLicence/Certification:\n\nDriving Licence (required)\nWork authorisation:\n\nUnited Kingdom (required)\n\nWork Location: In person\n\nReference ID: CAS3370