Level: Level 3 Business Admin Qualification.
Duration: 18 month+ EPA
A global brand with a history of innovation and ambition. Here at L’Oréal, we’ve made it our quest to deliver beauty for all. It’s an aim that has seen us expand into over 130 countries and to develop operations across every retail distribution channel too. Our ambition by 2020 is to win over another one billion consumers around the world by creating the cosmetic products that meet the infinite diversity of their beauty needs and desires through continued digital innovation.
You will...
1. Process customer orders & credits, ensuring in line with customer schedules / Service level agreements.
2. Manage customer queries and disputes, liaising with internal stakeholders where required to resolve in a timely manner.
3. Identify & resolve order errors to avoid risk to on-time delivery.
4. Have a keen eye for detail and drive for accuracy within your role.
5. Play an integral part in the coordination of information between Customer Care, Customer Supply Chain and the DC.
You Are...
1. Entrepreneurial. Spot opportunities and want to learn how to shake things up.
2. A Data Wizard. Ability to root cause issues and contribute your own ideas.
3. Adventurous. Embrace challenges and change.
4. Respectful. Treat everyone the same.
5. Self-motivated, pro-active and able to work on own initiative.
6. Open to new ways of doing things and to other people’s ideas.
7. Real and true to yourself. We cherish and celebrate diversity.
You have...
* Excellent communication skills with customers and stakeholders.
* A proven track record of working within a Customer Service environment, with the ability to manipulate numerical information quickly and efficiently.
* A drive to be part of a successful and collaborative team, with an ability to work autonomously.
* Ability to prioritise and work efficiently.
* High levels of accuracy and attention to detail.
Minimum Requirements:
* You must NOT have already obtained a degree.
* Eligible to work in the UK.
* Have GCSEs in English and Maths at Grade C (4, or equivalent).
* Have achieved a BBC at A level or equivalent in International baccalaureate or other courses.
Next steps...
Once you click apply, you will be asked some questions to check you are eligible for this role. Please be patient with us, sometimes it can take a few weeks before your application gets reviewed.
Please note, if you apply for more than one role you will be put forward for the one we deem most suitable for you.
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