Role: Helpdesk Coordinator
Location: Welwyn Garden City
Hours: Monday to Friday, 37 hours a week
Salary: £26,250
An excellent opportunity has now arisen for an experienced Helpdesk Co-ordinator to join our client based in Welwyn Garden City
Our client is seeking an individual with facilities helpdesk experience, strong communication skills and some experience of inputting / processing invoices.
Duties of a Helpdesk Coordinator:
Respond to help desk requests in person, via the phone, email or through the helpdesk system.
To be able to co-ordinate Internal maintenance engineers/decorators and external contractors, including working alongside other external helpdesk operatives and systems.
To be able to plan maintenance and decorating work effectively
Research all help desk requests, using available information & resources.
Advise help desk callers on appropriate actions being taken.
Log all help desk interactions.
Redirect problems to appropriate resources.
Identify and escalate situations requiring urgent attention.
Track and route problems, requests, and document resolutions.
Raising and processing purchase orders.
Processing invoices.
Providing cover for Reception.
What we would like from you:
Proven experience within facilities helpdesk and a busy facilities environment
Understanding of compliance and working with SLA’s
Experience of compliant handling
Excellent communication skills and telephone manner
Advan...